Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff are incredibly kind and helpful and know where to find those strange ingredients you don’t!"
• "Staff really helpful, friendly."
• "The staff were on the ball to keep things moving and having pre ordered i was in and out in a couple of minutes."
• "The service from the staff is excellent, pleasant and friendly."
• "Lovely staff in the cafe couldn't help us enough and so friendly."
• "The staff are so lovely and work so hard."
• "Friendly, professional staff clearly knew the place and their jobs inside out."

Cons:

• "Staff were helpful but for simple fayre with a small menu the service was slow and 'clunky'."
• "There's a girl on the till that is really letting the side down when it comes to customer service."
• "She was extremely rude and I felt I was treated like a piece of dirt."
• "The service was incredibly slow with one person serving."
• "Sainsbury's in Swansea.......the coffee shop was awful. The staff we rude and clearly didn't want to be there !"
• "Approached the employee who was picking orders in the veg ilse with a question... his very interested answer 'I am new, I don't know.'"
• "I was not offered any help by the member of staff at the self check out as I was obviously struggling."

Store Layout and Stock

Pros:

• "Relatively clean and well stocked supermarket, the patisserie counter is incredible and the rotisserie chickens delicious."
• "Decent prices and nicely laid out supermarket."
• "One of the better Sainsbury's in the UK, wide aisles makes it much easier to do the shopping."
• "Everything there, all good quality and value and friendly polite staff ready to help if need be."
• "always got stock and great variety"
• "Store itself is big and has pretty much everything you could want."
• "A good local store. Well stocked with items that we needed."

Cons:

• "Shelves a disgrace, only one till on, long queues."
• "Regularly I try to buy favourite items to find they're no longer stocked or out of stock that day."
• "Very poorly stocked especially in fresh fruit and veg section."
• "The isles were a mess, couldn't find staff to ask for help and it is very expensive."
• "We were also looking for car oil. The store used to stock this but unfortunately we could not find it."
• "Too big. Couldn't find the chicken nuggets."
• "Why would Sainsbury's advertise a product that you cannot get in any of their stores."

Food Quality

Pros:

• "The sausage was nice and the gravy was ok."
• "The quality of the food is very good and reasonably priced for the most part."
• "Food lovely."
• "We had Harry Ramsden's fish and chips. I have to give it a 10 out of 10."
• "Quality of fresh produce was a plus, better than other stores we have noticed going downhill with the quality."
• "Eggs were hot."
• "Quality, comprehensive menu catering for most tastes."

Cons:

• "The food in the cafe is microwaved and disgusting to say the least."
• "Toast was old and cold."
• "Bacon was stone cold, baked beans were stone cold."
• "Mine was the haloumi breakfast, it looked pretty unappealing and the taste wasn't much better."
• "The mash looked grey and like it had never seen a potato."
• "As supermarket cafes go- Sainsburys is the worst."
• "The food is not amazing at all. Not open before 8 am. If you think of having 'All Day Breakfast...'.. forget about! Old, had, rather disgusting!"

Value and Pricing

Pros:

• "Decent petrol prices and very central and easy to get to!"
• "Vegetarian options and prices were a plus."
• "great prices compared to other stores"
• "We found that prices were very comparable to other stores."
• "Often you can get a real bargain."
• "Meal deal section has a lot of variety which is great!"
• "The store is excellent for vegan/veggie food. The best in terms of range of products."

Cons:

• "Some things are a little pricey though and the staff are all old so as a university student, I always get weird looks."
• "Can be a bit overpriced on some items."
• "No vegan cakes for Veganuary. Water 8p a bottle more expensive than Tesco’s."
• "Incorrect pricing. Today I brought a coffee filter maker on offer from £30 to £25. I checked my receipt afterwards only to find I had been charged full price."
• "£1.65 for a quid bag of own brand frozen onion rings? And they're quite poor quality compared to co-op's own brand."
• "Goods marked up as been on sale when there clearly not."
• "It doesn't matter how many are in the cafe, food always take 20-40 minutes to arrive."

Facilities and Accessibility

Pros:

• "Some shade available in car park, but we need more trees please."
• "You can sit by the river with a coffee of your choice from Sainsbury’s cafeteria."
• "Plenty of parking and ease of access."
• "Visited the cafe. Great parking facilities, spotlessly clean."
• "Easy access, car park is flat lots of disabled spaces and general parking spaces well spaced out."
• "The café has a lovely view of the dockside with in and out side seating."
• "Brilliant...Lovely store/people/cleanliness/products...Totally accessible as I have mobility issue."

Cons:

• "This Sainsbury's store is hampered by a badly designed car park."
• "Store bathrooms need to be actually cleaned the pee stains on the bathroom look years old."
• "Poped in to puck up a few bits, we all needed to pop to the loo while in the store. I have to say I've seen some dirty lady's loos."
• "All of them were out of order! Not convenient at all!"
• "Sainsbury Swansea was good bar one thing I'm in a wheelchair it had been raining outside however because I had my coat on i was followed by security all around felt very uncomfortable so unable to finish my shopping and went elsewhere."
• "The store used to stock this but unfortunately we could not find it."
• "Approached the employee who was picking orders in the veg ilse with a question... his very interested answer 'I am new, I don't know.'"