"Steven, Emma, and the team have been great at guiding us through the process, answering our frequent questions, and liaising with the sellers on our behalf."
"Samuel and Hannah were both professional and friendly whilst helping us."
"Being informed of everything along the way took a lot of the stress out of the sale."
"Great communication from the team throughout the selling and buying process, they couldn’t do enough for you!"
"The whole team were really friendly and would remember little things that were also happening."
"Hannah is an angel and her customer service skills are second to none - so personable, understanding & friendly, always going above & beyond."
"Lovely staff always keeping us updated and happy to answer and questions we had."
Cons:
"Took a while to sell, but that is down to a mini budget crashing the housing market as soon as we put the house on the market."
"Had an offer excepted on a house subject to getting a mortgage in principle... was told by an employee of Lawson rose that the viewing would be cancelled, guess what it WASNT."
"Unfortunately they have wasted a lot of my time."
"Told us we were booked in for a house viewing today at 12.30... Not only did they put my husband name as 'Samantha', they also got our email wrong."
"Just feel lied to and used to manipulate a bidding war."
"Couldn’t even be bothered to call me to let me know in good time."
"I find it concerning that an estate agent doesn't answer their phone and doesn't communicate with their vendors."
Professionalism
Pros:
"A professional, efficient and friendly service from Chris, Steve, Dan, Ryan & the team at Lawson Rose."
"They acted with extreme professionalism throughout my experience."
"The sales staff are very professional, polite and friendly."
"Every part of the process was quick, efficient, professional and friendly."
"Extremely professional and knowledgeable."
"They were extremely professional and provided us with regular updates throughout the whole moving process."
"The whole team work extremely close together with fantastic honesty, efficiency, attention to detail and pro-activity."
Cons:
"Done in a very unprofessional and untasteful way."
"This is basically an unacceptable standard."
"2 stars is a generous score, which the owners of the company should be grateful to Emma for, as she would appear to be the only person in the company who cares."
Local Knowledge & Expertise
Pros:
"They know the local area and market extremely well."
"With unbeatable market-leading local knowledge and engaged throughout, I couldn’t have asked for a better estate agent to deal with."
"The passion that they have for the local area and a genuine enthusiasm to make the process as smooth and stress free as possible was invaluable."
"I would commend Lawson Rose to anybody looking to sell (or buy) in the PO4 area."
"They are professional, personable and knowledgeable agents with a no-nonsense, honest approach."
Cons:
No cons related to local knowledge and expertise were mentioned.
Value & Efficiency
Pros:
"They give you an amazing % fee also which is inline with the cheap and cheerful agents that don't actively try to sell your house and it is all on rightmove."
"The listing looked great and the property sold within 7 days at the asking price."
"I had a good offer within two hours but was advised to hold fire as a higher offer was likely - which proved to be the case."
"They sold our house within the first few days of being on the market."
"The whole process has been easy and efficient."
"The service is truly second to none, and they have been absolutely fantastic at every point throughout what has been quite a stressful journey."
"I am really happy I chose Lawson Rose for their find a tenant service."
Cons:
No cons related to value and efficiency were mentioned.
Communication & Support
Pros:
"Great communication, understanding and patience, we appreciate everything you have done to make this process smoothe and pain free!"
"Communicative and helpful for the whole process."
"The support staff were always very cheerful and helpful and kept me updated to any developments."
"Our calls and emails responded to quickly."
"You kept us informed from the moment we agreed with you to manage the sale to completion."
"Contact was there all the time and for a senior citizen on her own it couldn't have been easier."
"They kept us informed the whole time our property was on the market until completion day."
Cons:
"Any questions I had they responded really quickly."