John Roe Toyota Scunthorpe Reviews Summary

Customer Service

Pros:

• "Exceptional customer service throughout the whole process from Natalie, Joe and the delivery driver Steve, I couldn't have asked for better."
• "John Roe Scunthorpe, provides excellent, prompt, efficient, professional service, as always."
• "Absolutely fantastic service from Joe and Natalie. They made the whole experience straightforward and enjoyable."
• "We were looked after by Holly and Ekbal and nothing was too much trouble. Any questions or queries that we had were promptly answered."
• "The team at John Roe Toyota Scunthorpe have been brilliant from the offset. They were very professional in dealing with my order and knowledgeable about the products they sell."
• "Really pleased with the service I received at John Roe Scunthorpe. Jay and Ann were very helpful, professional and efficient."
• "Great customer service! Thank you Holly Carr for making the process of part exchanging and purchasing a new reliable car very simple and enjoyable."
• "The whole customer experience in our purchase from John Roe Limited has been professional and very pleasing."

Cons:

• "I'll give this place a generous 2 stars as my friend recently had her Yaris serviced here and they couldn't even be bothered to put air in the tyres."
• "Disappointed that I could see no one to speak to about the details of a car I'm interested in. So after looking at the car in the showroom I left empty-handed."
• "Very poor. This rating was originally a five, but as a result of a recent experience I have downgraded them to a one."
• "Very poor service. Been called for recall action made an appointment two weeks ahead. On the day after waiting for 40 minutes I was sent back home as they didn't have the part to change the recalled one."
• "Not very helpful when coming to hand keys bk over expected me to just leave my keys and make own way back to Gainsborough plus the quote they gave was well over priced."

Purchase and Delivery Experience

Pros:

• "Excellent price for my new car purchase, far cheaper than any of the other dealers I had contacted. Car delivered to South Wales without any hassle or issues."
• "Bought my new Toyota Corolla Hybrid car from here and was very impressed with everything they did for me throughout the whole process."
• "John Roe Toyota have been great from first contact and throughout our entire purchasing experience."
• "Absolutely amazing service I had. Actually, I bought a new RAV4 over the phone. All documents been signed through email."
• "Great service, smooth process with purchasing my new Toyota. Perfect car’s presentation, I could ask any questions and felt fully cared for."
• "From the initial first contact with the Team, then arranging a test drive, to eventually placing an order for our vehicle, the assistance and support with any queries has been first class."
• "Went through carwow as the local dealer was not really offering any discount on the car we wanted. Got a price from John Roe which was way better and I was really happy with everything."
• "Fantastic experience buying a new Toyota from John Roe Toyota Scunthorpe. Full marks to the whole team but especially Ann, Jay and Ekbal. Great price, great service, very professional, efficient and friendly."

Cons:

• "Unfortunately, due to external circumstances, we were not able to proceed but I'd be more than happy to buy a car from John Roe and will hopefully do so in the not too distant future."
• "The staff did their best. We ordered two cars in March one came April the other was due June then July then maybe Sept. So we cancelled our order and bought a different make."
• "Bought a RAV4 Excel from John Roe Toyota, Scunthorpe, through CarWow. Unfortunately, the car was delayed due to the world shortage of semiconductors but it's been worth the wait."