"Since the work has been finished the back door is still stiff, I still have marks on some of the glass units."
"Door did nothing but leak!"
"The door has jammed numerous times, it makes a banging noise when closing."
Customer Service
Pros:
"Very professional, polite, clean and tidy."
"All staff of window world both workmen and sales team extremely helpful and pleasant."
"The communication from the office staff was very good they kept us well informed."
"The initial response and assessment was spot on as we're all the contacts who kept us well informed throughout."
"The lovely girls in the office kept in touch to let me know when the fittings date was."
"The service all the way through was excellent."
"Good service. Good communication."
Cons:
"I have called Window World so many times... but I heard no more, I keep on calling them & can no longer get anyone to answer the phone."
"Once threatened with action give long lead time to deal with issues."
"Profit before customer service."
"I phoned to report it and was told that no one could come out and look at it until tomorrow."
"When we called the office to chase up what was happening, they said they would call us back with an update but never did, we kept chasing them which was frustrating."
"I have honestly rang window world around 15 times in the last 2 months and everytime I get 'we will call you back never do get a call back."
"Called showroom 5 times left voice messages managed to speak to receptionist on 1 occasion where I was promised a call back... 1 week on NO call back to even acknowledge my complaint regarding my windows."
Installation and Workmanship
Pros:
"Had windows and doors fitted by window world the 3 men did a brilliant job ste and Mike the brothers always on time worked very hard could not fault them left no mess for us to clean up thank you lads x."
"Mike and John did an incredible job. They were efficient, tidy, polite and paid great attention to detail."
"Nothing was too much trouble and such a clean finish to everything."
"The fitters in fact left the property cleaner than when they started!"
"The fitting team was excellent and so very clean n tidy and they are very keen on making sure that I was happy with the finished job."
"The fitters were very professional in doing their job, and were very friendly."
"The work crew were sociable and friendly, before they left, the area was cleaned and debris removed."
Cons:
"The place was left in a mess, with rubbish left all over the garden. Cigarette dimps left around."
"We must have been the unlucky ones, fitter spilt coffee all over my sons mattress, despite making a complaint nothing was done."
"Has needed refitting twice and they supply non standard locks that are impossible to get replacement keys for."
"Originally had a day booked for the fitters to come on a Tuesday... I only noticed when the fitters left that they managed to snap the rod off the blinds."
"The fitters realised when installing the door that they’d made the wrong measurements leaving the job incomplete."
"Never use this company, you go to a company to have windows fitted, when it goes drastically wrong they claim no responsibility saying it’s the fitters fault????"
"The whole job is a mess I've even had to contact trading standards and citizens advice to get the job finished."
Value and Pricing
Pros:
"They were the best price quoted against like for like quotes."
"The best is the price! absolute quality windows and doors saving us thousands over the years."
"Price was very competitive. This was a job that I was going to do myself but Windoworld price swayed me to have them fit."
"Fantastic value and the quality of the workmanship is second to none."
"The windows and door are all 1st class top quality products for a brilliant price."
Cons:
"We have been told that we must pay a £68 call out charge as well as the cost of the parts."
"But having to pay a call out fee after this amount of time seems bad customer service for the money we paid we would of expected better quality product and service."