South Wales Windows Reviews Summary

Product Quality

Pros:

• "The double glazing is very well made and competitively priced."
• "The quality of the windows is second to none and the service was fast and fitting was of the highest standard."
• "The product itself and the level of service; which I am pleased to say is of a very high standard indeed."
• "The cost of the windows was considerably lower than that of most of the other companies we got quotes from, and the quality of the windows and doors (composite) we had were really excellent."
• "The product (the windows and doors) are of a very high standard."
• "The quality of the doors and windows speak for themselves."
• "The quality of the windows and doors is very high. The locks are sturdy and it all feels like quality when it’s operated."

Cons:

• "During the installation they have damaged floor and walls, fitted faulty glass, fitted French door that wouldn’t fully close."
• "They have failed 2 Fensa inspection, they pretended that different company was responsible for the installation after Fensa was chasing them."
• "Fitted wooden interior cills with large gaps and bad joints, they have installed leaking window and never repaired it."

Customer Service

Pros:

• "Never too much trouble to help resolve any little niggles."
• "Customer service, during these very difficult times, could not be faulted."
• "Everyone I had interaction with was caring and professional from the lovely ladies on the phone, the fitters and the surveyors."
• "Very pleasant people from initial contact by email through to quotes and survey."
• "All personnel involved were experienced, knowledgable and pleasant."
• "Catrin and the admin staff were always helpful and always at hand for any questions."
• "They were really helpful, from first contact to post installation when we had a couple of questions."

Cons:

• "The only slight gripe is the fitters didn’t clean up the debris from the fitting outside."
• "Only feedback I would make would be to improve communication to your customers regarding the fitting date as I had to chase on two occasions."

Installation Service

Pros:

• "The installation team were superb and did a great job."
• "The work they carried out was exceptional; so much care was taken by Dave to ensure that everything was perfect."
• "The fitters were excellent."
• "The fitters did a great job at fitting the new windows and the door. They worked really hard and managed to do everything in one day. Also they left everything clean and tidy."
• "An excellent job by the fitters, they cleared up afterwards so there was no mess."
• "The installers were tidy, worked hard and did a great job."
• "Team fitted a new arch shaped patio door set to our front porch and they did a really professional job in all aspects."

Cons:

• "They were suspended by Fensa and eventually lost Small Claims Court case and paid me back the cost for refitting the leaking window."

Value for Money

Pros:

• "We had a quote and were happy with the price."
• "The quote was very competitive."
• "And, importantly, the price was very competitive."
• "Their pricing was also by the far the most competitive."
• "It cost a lot less than other companies."
• "By far the best value for money and not compromising on quality."
• "The price for the windows we had was very reasonable indeed."

Cons:

• "They are not the cheapest, nor are they the most expensive."