Address: 3 Leeds Rd, Huddersfield, HD1 6DD, United Kingdom
Phone: +441484542912
Rating: 4.5
based on 93 reviews.
Customer Service
Pros:
"Excellent service nothing too much trouble by Andy and his team."
"What was especially impressive was after sales service which is always a true measure of how good a company is."
"Any issues or concerns were dealt with immediately."
"The service we had right from the start with Mark Wheelwright sales consultant through to the installation team and including the plasterer, all did a fantastic job."
"Gardinia put our windows in in 1985...31 years later we are still getting superb customer service!"
"Also like to say that if you have any problems big or small the after care service is spot on."
"Any small niggles have been resolved very quickly and without fuss."
Cons:
"The windows and door whistle and howl in the wind, keeping us awake all through the night and the front door constantly leaks."
"There was some post installation snagging that needed to be sorted out."
"Contacted Gardenia for a quotation to build us an orangery... We never saw the surveyor or a builder."
"Due to Covid-19 the communication from Gardinia was very poor due to staff shortages I am led to believe."
"To be fair, very nice product but staff don't pass on information and when they get it wrong don't really care or try to put it right."
"Will not be recommending Gardinia to anybody, seems there too lazy to even give a quote, a sale of 7 windows lost through pure incompetence."
"The surveyor and builder left my property telling me someone would ring me to discuss the matter further. This didn’t happen, and after six days I myself rang Gardenia."
Product Quality
Pros:
"The new roof has made a huge difference to the enjoyment of the room."
"I made a decision not only based on price, but perceived quality of the product and professionalism of the company."
"The doors and windows are 5 star quality and would definitely recommend Gardinia to anyone that needs windows and doors."
"I was very impressed with the quality of installation and attention to detail with all the finishes."
"The windows we chose have frames made from a rounded profile called rustique, in an attractive soft and slightly creamy-white woodgrain finish."
"The quality of the solidoor is amazing."
"We are extremely pleased with the quality of the door, the handles and the security of the lock."
Cons:
"I had timber windows replaced by UPVC windows and they made the noise so much worse."
"Frosted glass on side panel of composite door had internal fingerprints."
"We were very unhappy with our window supplied by Gardinia, and thought it was faulty as it collected very unsightly dirt down between the glass and the rubber seal."
"Gardinia claimed this was normal, and refused to help."
"I still have to readjust it at least once a month."
"As you can see from the other reviews, Gardenia are fine until you have a problem, then you're on your own."
"I’m still completely baffled as to how it went so wrong but it has, and I’ve been bundled off with a promise that our deposit will be returned and that’s it."
Professionalism
Pros:
"Mark explained all about Gardinia's windows and doors, how they were installed, manufactured, and the service they provided."
"From start to finish working with Gardinia Windows exceeded my expectations."
"Michael (the owner) talked clearly of what they could offer, without any sales patter."
"The salesman was excellent, we couldn't fault him. No pushy attitude or 'hard sell' just a genuine guy who did everything he could to meet our ever changing needs."
"The fitters, Simon and Richard, were conscientious, their quality of work was excellent and they left everything tidy before they left each day."
"The fitters, Sid and Rick, knew exactly what to do, they were very friendly and explained in detail the procedure if we asked."
"The sales process with Mike Butterfield was informative and not pushy."
Cons:
"The windows and doors are lovely. I only gave 4 stars as the communication has been extremely poor."
"When advised we have two designs based on budget, was told only get the first quote free because generally people are ‘airy fairy’ with what they want and time is money."
"I had to have my back door realigned a few times due to it sticking but the staff were happy to oblige and this was resolved painlessly enough."
"I cannot even get a quote. I called on a Friday as soon as they opened and asked if I could get a quote, I was promised a call back in the morning. I finally got a call back in the afternoon (later than promised)..."
"Please look at other companies or be disappointed as am I."
"3 days ago we received a call from Mick telling us that their builder was very busy and could not build the orangery until next year and that they could not do it for the prices quoted."
"Then why would a reputable company like Gardenia renage on the contract."
Value for Money
Pros:
"Gardinia aren’t cheap, but for an excellent job, we were prepared to pay, and that’s what we got."
"Highly recommended. You will not be disappointed."
"I was really impressed by Mark, he was brilliant, there was no hard sell, he was very professional; after he left I really felt like I knew how our money was going to be spent with Gardinia; everything was explained so thoroughly under no pressure."
"A price was quoted and I have to admit I was quite surprised at how reasonable this was as I did expect it to cost more!"
"The final quote was very reasonable, the workmen left everywhere tidy and we are really pleased with the overall result."
"Whilst Gardinia are not the cheapest, they use good quality materials, and do a nice job, which is worth paying a bit extra for in my view."
"Gardinia Windows was not the cheapest but our trust in the company had been gained and we decided to take the plunge with them."
Cons:
"To be fair, very nice product but staff don't pass on information and when they get it wrong don't really care or try to put it right."
"Will not be recommending Gardinia to anybody, seems there too lazy to even give a quote, a sale of 7 windows lost through pure incompetence."
"As you can see from the other reviews, Gardenia are fine until you have a problem, then you're on your own."
"Their price may not be the cheapest, but sometimes the cheapest price is not the way to go."
"3 days ago we received a call from Mick telling us that their builder was very busy and could not build the orangery until next year and that they could not do it for the prices quoted."
"Then why would a reputable company like Gardenia renage on the contract."
"I’m still completely baffled as to how it went so wrong but it has, and I’ve been bundled off with a promise that our deposit will be returned and that’s it."