McDonald's Reviews Summary

Service

Pros:

• "I would like to congratulate this branch of McDonalds. The service is impeccable."
• "Service is quicker now with self order stations."
• "Amazing customer service by Debbie...couldn't so enough for me, my daughter and grandchildren."
• "Sunday lunchtime exceptionally busy, however service was xcellent and fast."
• "Service is fast and friendly even in the busy hours of the day."
• "Staff were lovely and given how busy they were with drive thru and deliveries as well as customers coming to the door they were as quick as they could be and very friendly."
• "By far the best customer service in a McDonald’s I have ever received, not like a few other McDonalds, where their workers have seemed annoyed by simple requests."

Cons:

• "Terrible service place was filthy and the burger was all shapes staff standing around talking instead of cleaning the dirty tables and seats and sauce machines empty as usual."
• "Incomplete order, went in to complain and I was ignored for 25min."
• "Staff seemed hurried and not very courteous, not rude, just not the usual polite service you expect from McDonald's."
• "Wrong food today around 2pm told by a blonde lady i had the right food the1st time.... food was replaced wrong again."
• "Customer service skills were appalling."
• "Food cold when we got home. Had to put it in the microwave. Fry's soggy."
• "Waited ove twenty mins until someone even acknowledged us let alone out order we called at eight in the night on the way home from the hospital."

Food Quality

Pros:

• "Really amazing mcdonalds the food was 100% cooked to perfection our order was perfect and all correct."
• "It's probably the freshest McDonald's food I've had in a while."
• "Food always good."
• "Food was crisp and hot, just as it should be."
• "Food was pretty much ready when we arrived and still hot."
• "The big Macs are delicious."
• "Food was all fresh and hot. No mistakes in order."

Cons:

• "The food quality has gone downhill lately. The fries are soggy and greasy."
• "Drive through. Ordered a spicy mcchicken burger which was stale."
• "Anaemic bland fries that had a crunch in the middle the burger was inside out and the Coke had to be stirred to get any flavour!!!!"
• "Cheeseburger cold."
• "Food wasn't great and lukewarm except for the drink."
• "Usual slow service and luke warm food."
• "Cold burger after waiting 5 mins for them to make it."

Facilities & Cleanliness

Pros:

• "There’s a play area for children and a little terrace which is lovely to eat in when it’s sunny!"
• "Place was clean, service was quick and food was hot.. what more can you ask for really?!"
• "One of the better McDonald's in the area. Food always hot, staff always friendly and the place is spotless."
• "From the time you enter... everything is sparkling clean."
• "McDonald's staff are doing their best to ensure that everyone stays safe during the crisis, staff are still courteous and despite being busy they are still very efficient."
• "Is a nice clean place and staff are friendly and helpful 👍."
• "Everything is clean and modern, a lot more of a “classy” vibe compared to other stores."

Cons:

• "Cleaning equipment left over the floor in the end I had have a stern word with the management."
• "Terrible service place was filthy and the burger was all shapes staff standing around talking instead of cleaning the dirty tables and seats and sauce machines empty as usual."
• "Dreadful restaurant, full of kids who are not eating or drinking OR behaving very well."
• "Really bad food absolutely no nutrition in the food extremely dirty had to wipe my shoes on the way out never going there again seen staff picking his nose and just kept on frying chips sort it out McDonald you are going to make some 1 ill 😢."
• "This store is a absolute joke. The staff are extremely useless at there jobs."
• "A petrol car was parked in the charge point bay and the manager refused to find the driver... Then add dirty toilets."
• "Very bad experience. Naughty children kept causing trouble."

Order Accuracy

Pros:

• "Our order was brought out quickly too."
• "Burgers were customised and it was all done correctly."
• "Finally a McDonald's that serves hot food when it's busy. Drive thru was full and orders were piling up but our whole order was perfectly hot."
• "Food was great, best fries in a long time."
• "Thank you to Morriston’s McDonald’s for giving A&E Morriston night shift staff (23/03/20) food for all the staff in the dept plus hot and cold drinks and apple pies, over 40 meals in total."
• "Went today and forgot to order something that was for my granddaughter... it had been added for free, courtesy of the manager Cathy!"
• "Food was all fresh and hot. No mistakes in order."

Cons:

• "Drive through got the wrong order, parked up to get the right order, got home still got the wrong order."
• "I ordered no lettuce in my chicken Alabama burger and there was some, suggesting it had been put in then taken out again, plus some raw onion which wasn't even an option so shouldn't have been there at all."
• "The last few times we've been... we've received the wrong food."
• "If you want your order to be wrong you've come to the right place!"
• "Ordered for my family and ONCE AGAIN FOOD MISSING !!!"
• "They got my food wrong 3 days in a row."
• "App orders are frequently 'not received' too which, as I've discovered in one of my later visits, is due to it going through to the wrong screen, or being deleted accidentally."

Accessibility & Family-Friendliness

Pros:

• "It does have a play area for the kids in there and some activities for this kids with interactive tables but didn't work too well."
• "Perfect for the little ones to run about in the play area and on the iPad stations."
• "Nifty little McDonald's. Has the new paypoint areas where you can select to collect or have your food brought to you, indoor soft play and a weird couple of tables wired up to Xbox for interactive games projected onto the table surface."
• "Table service was very fast."
• "The most beautiful McDonalds I’ve ever been in."
• "Nice food and quick service with their touch screen service."
• "Easy charge up for my EV too if not a bit expensive."