McDonald's Reviews Summary

Service

Pros:

• "Quick service although all the staff looked overworked."
• "Visited recently, the ques were long but was served surprisingly quick."
• "The staff were helpful and we didn't wait long even though the place was really busy."
• "much quicker service. Perhaps they were having a bad day last time I was there!"
• "We recently visited Llandudno McDonald’s and just wanted to write a review to praise a member of staff Called Don. When we got to our table we realised our fries were cold, Don was working on the floor and took them straight away and changed them for us and said if there was anything else wrong then to let him know and he would sort it straight away."
• "The guy that I approached about this issue was good at allocating my order."
• "Fortunately the staff upstairs were very helpful."

Cons:

• "Orders here over the past couple of weeks have been shocking. Food has either been cold given to us or completely wrong."
• "After arriving at 11:30pm to go through the drive thru, there were a couple of cars ahead. Upon reaching the order point, I was told there would be a 5 minute wait, approximately 20 minutes to order."
• "Always a long wait, they always seem overly keen to get people to move upstairs."
• "Hardly any customers and a 15 minute wait for a simple order. Staff wandering around behind the counter like headless chickens!"
• "Went inside for a breakfast. Custom was steady but staff slow to serve."
• "Kept waiting no food for nearly 9 minutes from placing the order."
• "We must have waited over 10 minutes for our order."

Cleanliness

Pros:

• "Restaurant was clean and well stocked on the sauce stations."
• "The place had a lot of space and we were not sat next to anyone else. Nice and clean especially the toilets."
• "Also the place was very clean and had an outdoor play area for smaller children."

Cons:

• "Hygiene poor. Leader in white shirt chewing chewy takes it out with her fingers and puts in bin the proceeds to serve food without washing hands."
• "All the tables were dirty outside."
• "I only popped in to go to the ladies, thank goodness I never dine here! As soon as I opened the front door I was overwhelmed by the rancid stench of 'food'. Not one of the tables had been cleared, let alone wiped."
• "The outside tables looked like they hadn’t been cleaned in days."
• "Filthy restaurant, no matter when you go in the floors and tables are dirty also the bins are overflowing."
• "Toilets upstairs dirty full of rubbish."
• "Stopped off for a cold drink on a very warm evening. Outside tables were filthy, obviously not been cleaned during these covid times."

Food Quality

Pros:

• "The burgers we had actually looked liked the adverts they were put together with care and real pride."
• "The burger was really nice and hot.....which is a first for my experience at McDonald's."
• "The food was hot and tasty."

Cons:

• "Looks like it's been thrown together by monkeys!"
• "The burgers were over cooked."
• "It was the worst meal we have had in Llandudno, cold rubbery so called meat paty and cold fries that had obviously been sitting around for a while."
• "To start the fries were cold like they had been sat for hours, the burger looked like it had a chunk pulled out from the middle."
• "This mc Donald In particular sucks, cold stale food, seemed to have been cooked a while ago also incorrect orders."
• "the most disgusting thing was the obviously expired piece of cheese."
• "The amount of salt and pepper you put on my child's happy meal was disgusting, it wasn't even edible!"

Accessibility

Pros:

• "A typical McDonald's restaurant situated in the corner of a large retail park. Outside dining is available for use in better weather."
• "Lush McDonald's, has wireless charging ports so can charge your phone whilst you eat."
• "McD's very helpfully have USB charging sockets under some tables."

Cons:

• "The disabled toilet has 4 huge bins in it which means it isn't properly wheelchair accessible."
• "Restaurant was busy but toilets were not very clean in all cubicles and toilet roll dispenser was broken."
• "We were going to go upstairs in the lift but that wasn't working."
• "Disabled toilet out of order. Main toilets upstairs lift out of order."
• "there was no baby changing unit there."
• "Their lift is out of order as well, since ages!"
• "Ice cream and drinks fabulous queuing outside door at moment until allowed in you are not long lovely new building with lots of seats upstairs a few tables downstairs for disabled or people who can't manage the stairs toilets up and down stairs."

Staff Behavior

Pros:

• "I want to say thank you to all the staff they were so patient and nice! The manager was amazing!"
• "Staff are friendly and of smart appearance."
• "Visited the new mcdonald today. The server was Michelle, who greeted me with a big warm smile. She helped me order my food as I didn't know how to use the menu board."

Cons:

• "Staff are rude."
• "The staff are obnoxious and rude to a perfectly happy and polite customer. Ignored me for 20 minutes and then refused to serve me."
• "The blonde 'team leader' blatantly looks at customers and looks away and continues to flick her hair and talk about her social life."
• "Staff are always ignorant at the front desk and are always stood around dossing."
• "the attitude of a couple of young staff there was not very hospitable."
• "Absolutely shocking behaviour by the large group of staff on a break in the play area."
• "staff need retraining ... service needs to be more aware & focused."