Sainsbury's Reviews Summary

Store Environment

Pros:

• "Clean and tidy supermarket with a good variety of products including clothes and home items."
• "The store was at a perfect temperature and well laid out."
• "Clean shop good parking facilities."
• "Parking is ample and a good range including disabled and parent/child spaces."
• "Good sized store with good quality Produce, much of it locally sourced."
• "In a single word pleasant ..always clean tidy and in order .staff always more than willing to help."
• "Tables were clean, plenty of space, good quality food."

Cons:

• "Place just looked a bit of a mess."
• "far the dirtiest sainsburys I've been in."
• "Last visit, all self service tills, all self scan checkouts full."
• "The downside was the toilets were the other end of the shop."
• "Car park can be difficult to get in and out off, poorly designed as are lots of supermarket carpark."
• "Seating area was cold, sat in our jackets."
• "It's about time they fixed the heating in there, it's been broken at least for a year now and there is no running hot water."

Customer Service

Pros:

• "Nice staff, own brand food is better than some supermarkets."
• "Visited this Argos store in Bridgend. Must say the staff there are extremely polite, professional, helpful and friendly."
• "If I can't find an item the staff are there to help & they are always kind & friendly."
• "Wonderful customer service 😄 in Sainsbury's."
• "Staff who were genuinely happy to help me find a product."
• "Good for them for taking staff on with a disability."
• "Always very helpful staff on checkouts and around the store."

Cons:

• "Security safety staff not very helpful."
• "the guy behind the counter was not willing to check if the system was working he ignored me completely. Very rude."
• "I did try and get help from 'customer service' and similar to last time was met with, nothing to do with us you will have to ring nectar or go through a till."
• "the store that pays an employee to monitor the tills. The same employee who refuses to 'get involved' as other customers jump the queue at the tills."
• "Terrible experience with rude staff and clearly no management behind the staff at the tills."
• "Very poor waiting over 10 minutes at customers service... she totally ignored me."
• "When I explained I then would have to pay more for my shopping because I wouldn’t receive the ‘nectar’ prices she simply dismissed me."

Product Selection and Quality

Pros:

• "Sainsbury’s always has a wide selection of food items, homewares and clothing."
• "Food nice and hot ♨ and was up to Sainsbury's good standard."
• "Love the food choices, homeware and clothing."
• "Plenty of options Good produce Large section of spirits wine n beer... with the festive seasons some good prices on the liquor."
• "Good range of vegetarian / vegan food."
• "Good range of supermarket products, deli counter is very good and homeware."
• "Clothes are very good quality."

Cons:

• "A little more expensive than most, I feel the products are worth the additional costs."
• "Reasonable good experience, but have to deduct a star for the distinct lack of range of Tassimo coffee pod."
• "There's also a serious lack of stock with empty shelves and goods not marked clearly."
• "Very disappointing. Lack of choice and I thought expensive."
• "Shelves very empty."
• "when we arrived home the vegetables were of a poor quality and not as good as Waitrose or Tesco."
• "Prices have gone up so check the offers which are sometimes misleading and not as good as they seem."

Additional Facilities

Pros:

• "Food can be pricey 🙄 cafe in store, cash points outside, customer toilets, Argos on site, fresh bakery items, massive car park, disabled parking, Timpsons hut just outside."
• "There is a premier Inn close by, Mcarthur Glen Designer outlet village is adjacent to sainsbury there is also an Odeon cinema attached to the outlet village."
• "Petrol is lot cheaper too."
• "This store also has an in-house Argos store which is very convenient."
• "There is also Argos, Specsavers and Pharmacy on site."
• "The girls on the isle(very friendly and smiley) responded to my request, got involved, even went upstairs and spoke to the manager who was equally helpful."
• "I often use the café on my travels along the M4 in preference to service stations, and I am always greeted with by happy and helpful staff."

Cons:

• "Food cooled down quickly and became rapidly undesirable."
• "Ladies loos still out of order as is the one in the baby changing room."
• "The public toilet facilities in your Bridgend CF32 area petrol station are absolutely dire."
• "The car park layout is a bit confusing and can cause accidents so be careful as the car spaces are not as large as usual here."
• "On a rainy day footpath in front of shop horrendous sometimes 3inch deep river."
• "Breakfast was slow arriving, no white toast available so switched for brown, with no prior notice."
• "Sainsburys Sarn, about 30 people queuing at quick check out, 4 self scan tills closed in the centre of the shop and a handful of belt checkouts open with long queues."