John Roe Toyota Grimsby Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Fantastic service provided by your excellent salesperson Mark."
• "The staff were so lovely when I arrived late for my service!"
• "Ciaran provided absolute five star service from start to finish."
• "Jay and Ekbal were so good at sorting everything out for us."
• "Nathan was great and explained everything to me and nothing was too much to ask."
• "Adam Mayor was incredibly helpful and patient with us."

Cons:

• "Your staff are rude and no professional don’t know anything about the product."
• "Jon Roe still owe my partner some money from the part-ex, and for the compensation they agreed to pay."
• "contacted JR Grimsby with a view to buying a CHR i explained my wife was bed bound but no offer to run the car to me for viewing."
• "I went for a test drive with the view of spending some £30,000. I was asked to pay £15.00 to cover £1000 of excess insurance. FOR A TEST DRIVE."
• "Bought a car in March and was not provided with the parcel shelf. We keep chasing it up and apparently ‘it’s on order.’ It’s been over two months."

Vehicle Purchase and Delivery Experience

Pros:

• "We bought our new Yaris Cross this month, and we have had great service from the team at JR."
• "I live near Falkirk but dealt with Toyota Grimsby as at the time they were the most competitive with price."
• "Mark Forman was in that day and to my shock, they had a car in the showroom."
• "Recently purchased a new Toyota from John Roe dealership through the Carwow scheme."

Cons:

• "Car is lovely, credit to Toyota themselves. Our salesperson in Jon Roe Grimsby totally lost interest in my partner after her order was placed."
• "Poor I went for a test drive with the view of spending some £30,000. I was asked to pay £15.00 to cover £1000 of excess insurance. FOR A TEST DRIVE."

After-Sales Support and Services

Pros:

• "I bought my hybrid Toyota from John Roe Grimsby in 2015. Recently the 12 volt battery died. When I called John Roe for advice and help they sent a service person out to collect the vehicle."
• "Excellent customer service skills from Sally front of staff. Excellent team and always willing to help."
• "A GREAT WELCOME this morning from Wendy & Sally,And the rest of the team,GREAT service on my Toyota Aygo."
• "We travelled 100 miles to this dealership in Grimsby. Buying a new car and being looked after by Nathan Traves was something quite special."

Cons:

• "Please don't be fooled by the genuinely excellent sales team. Once you've bought your £35k+ pride and joy, it all goes downhill from there. John Roes workshops - I wouldn't trust them to adjust the gears on my mountain bike."
• "Sold me a car that was advertised as full service history but actually didn't, therefore voiding the warranty it had on it."
• "Very helpfull staff and yet very expensive for services and repair ripped my self off once to often was quoted 2,850 pounds for an exhaust very bad joke."