Bairstow Eves Sales and Letting Agents East Croydon Reviews Summary

Customer Service

Pros:

• "Doug provided an outstanding customer service to us."
• "Elliot was always on hand to answer any questions which as a first time buyer is a lot."
• "I would highly recommend this agency as they were so helpful and friendly."
• "Doug was very supportive throughout the process of securing it."
• "Elliot and Elise who made it very very easy for us."
• "Gerald was professional yet approachable and extremely helpful."
• "The team was very responsive and made sure the whole process went as smoothly as possible."

Cons:

• "I have been met with unprofessionalism from ALL their employees being incompetent at customer service."
• "The property management team were extremely rude and did not evacuate the area."
• "The property management company they use - Countrywide - are truly inept."
• "When I called a few times with questions, they seemed unconcerned and unwilling to help."
• "The complete lack of support, communication and incompetency of Bairstow Eves... was shocking."
• "Despite Bairstows texting an appointment reminder, they failed to keep the appointment."
• "Sometimes the estate agent didn't respond to my text or email query."

Staff Performance

Pros:

• "Sophie has been super helpful in my moving process."
• "Doug was helpful from the starting till the time we shifted - infact he helped with the shifting like a family member would."
• "Fionn, was an absolute superstar."
• "I would recommend Bairatow Eves to anybody!"
• "I was constantly surprised by the tremendous cooperation and support that I received from the staff at Bairstowe Eves."
• "They really exceeded all of my expectations, I couldn't have asked for a better first time buying experience."
• "The staff are all very respectful, they don't presure you into any decision."

Cons:

• "YOUR DETAILS ARE NOT SECURE!"
• "In short: if you want an organisation that is professional, has empathy and at least a modicum of customer care, then Bairstow should not be your choice of estate agent."
• "Simply Incompetent, they never update you."
• "Although he has a charming personality and rather pleasant from my own experience I wouldn’t recommend."
• "I cant speak for all Bairstoweve offices But I would AVOID, AVOID, AVOID this particular office, if you are a first time buyer and want to be dealt with, with honesty and integrity!"
• "It's so frustrating and a total waste of my time and money."
• "I wish there was a zero star rating but I cannot advise more highly to not deal with Bairstow Eves."

Communication

Pros:

• "Swift and easy experience with the team here."
• "I would highly recommend them."
• "Very prompt and professional service, cannot thank Andrew (contracted plumber) enough for repairing a leak in our bathroom and returning to protect the bath tub from further damage."
• "I cannot recommend them enough, great staff, great management 10/10!"
• "Thank you very much and you have a great team of people there."
• "Providing a fantastic level of service in the midst of a global pandemic is nothing short of a miracle."
• "Highly recommend property viewings with them both."

Cons:

• "The agency ignored my multiple requests for the personal evacuation plan."
• "We would have to wait for a call back or more often call again several times throughout the day in-between our working day."
• "The other week I lost my hamster in my apartment the property management team were extremely rude."
• "Not only was I lied to and let down by this agent on numerous occasions, our finances were put at risk by their incapacity to treat every customer with respect and have the right procedures in place."
• "They are constantly ignoring and returning my emails and calls whilst holding my money?"
• "Our only gripe which cost the extra star was often when calling the office I'd estimate 75% the time it would call and go through to voicemail."
• "Absolutely disgusting service!!!"

Professionalism

Pros:

• "Doug has an infectious charm & positive nature."
• "Fantastic service on a particularly troublesome sale."
• "Jenna particularly was phenomenal."
• "Jenna, the sales manager of East Croydon Branch was very helpful and professional."
• "Gerald was amazing - he took the time to explain things, he was patient and very professional."
• "Doug was phenomenal, I have never used an agent as considerate, understanding, friendly and honest as he is."
• "A massive thank you to Doug for his fabulous service."

Cons:

• "It has been a nightmare dealing with them."
• "Absolutely appalling 'service' and now I'm out £60."
• "Others fobbed be off for a good 7 months."
• "Zero response to buyer emails but would send an email and call immediately if they need something from me."
• "Lethargic approach if you are a buyer."
• "How disorganised, low, and unprofessional! Nearly made us homeless."
• "Just Terrible! They placed me in a fire Hazzard tenancy without any prior information about building safety defects."

Support and Guidance

Pros:

• "She walked me through the whole process and was on hand to answer all of my questions and put me at ease with any concerns I had."
• "I like that we are in contact with 1 agent only (Fionn) rather than multiple agents, which makes the communication easy and is well organised."
• "I would like to thank Doug, Liam and Sophie, they have made my moving process so easy and quick at very short notice!"
• "Easton... Always attentive and consistently went above and beyond to give us the best experience."
• "Whenever she picks up my task, it makes me relax as she handles the issue with great care and passion."
• "Gerald's communication and negotiation skills made a lengthy and stressful situation a lot less stressful!"
• "The manager, Chrissie, impressed us with her knowledge and her honesty."

Cons:

• "We hand delivered a new direct debit form when they increased the rent by £10.00 pound to the branch manger... It took several calls and visit with branch manager to convince we are not at fault and shouldn't pay fine."
• "When we left the property after 6 months they gave negative feedback to our new Letting Agent saying we didn't pay additional £10.00 on time on one occasion."
• "Terrible service from this agent right from the beginning."
• "They are constantly ignoring and returning my emails and calls whilst holding my money?"
• "We ve been waiting for our deposit for over a month, according to them released."
• "I moved in of May 2018 with all window handles broken on my 10th floor apartment and also all heaters broken in all communal areas."
• "We were also charged £150 upon our move out due to apparently broken night lock."