Trinity Financial - London Mortgage Brokers Reviews Summary

Customer Service

Pros:

• "I did not have to chase for any updates as Ashley was in constant communication via email and phone."
• "Dean & Correll were happy to do everything they could to make the process as fast as possible."
• "They kept me up to date throughout the whole process, were extremely helpful and were very happy to answer any questions I had."
• "Any time I needed an update or had a question I could call him and if he was already on the phone he would always get back to me within 20 minutes which is unheard of!"
• "Sophie at Trinity Financial always explained anything and had time for all of my questions in what was a very volatile market."
• "Luisa was prompt at responding to any and all questions, clear in her communication, friendly and easy to get on with."
• "Sophie helped me through every step in getting my mortgage and made the process seamless and very transparent."

Cons:

• "I was supposed to receive a follow-up call to discuss my mortgage options but never heard back."
• "I've sent a chasing email, still nothing so I would avoid these guys."
• "I called to get some assistance in finding a mortgage. I had a brief chat with Alec, who asked to send over information, which I did immediately and have not heard since."
• "I was supposed to receive a follow-up call to discuss my mortgage options but never heard back, despite chasing by email in early December."
• "Have used Trinity twice now and found Tyler Rushbrook to be very unresponsive."

Mortgage and Financial Advice

Pros:

• "Eleanor Wood did a fantastic job of guiding me through the mortgage process."
• "Recently dealt with Richard Forgione from Trinity Financial. A very polite, friendly, understanding, and above all an intelligent mortgage adviser."
• "I've used Anthony Emmerson of Trinity Financial twice now and wouldn't ever bother looking for another mortgage broker. He understood my needs and went above and beyond getting me the most suitable product."
• "As first time buyer it made a big difference having Jatin on the other end of the phone to explain step by step what to do and what to expect."
• "He brings a wealth or knowledge and experience with him, matched with a genuine care for his clients."
• "He was very knowledgable and made sure we understood each step of the way."
• "Richard's approach has always been calm, informative, not pressured and, as evident by the results, unrelenting to opportunities and market status."

Cons:

• "He will not offer the best rates, as both times I found a lower rate myself using MoneySuperMarket."
• "Well, having used Jatin previously we didn't hesitate to recommend him to our son for his first house purchase. Unfortunately, Jatin took nearly a month to come back with the most ridiculous offer from a lender."
• "I would definitely not recommend or use Trinity Financial ever again."

Efficiency and Responsiveness

Pros:

• "They are so efficient and responsive, they will never leave an email unanswered more than an hour!"
• "Oliver has been absolutely fantastic all the way through the process. He’s extremely knowledgeable, helpful and super-efficient."
• "They were also super responsive on emails/queries (same day response always) which is so refreshing and takes one stressor off the process."
• "The service at Trinity is always fast, efficient and I know I'm in a safe pair of hands with Anthony is at the helm."
• "Trinity always responds quickly and has great advice on hand."
• "Very professional and efficient service I received, particularly from Oliver who explained everything wonderfully and made the mortgage application process so easy for me."
• "Trinity Financial are absolutely amazing! I have used them a few times now and they are always extremely efficient, professional and responsive."

Cons:

• "Decided to go directly with them instead. I want to thank Tyler for helping me realise it is easier to find a mortgage yourself using comparison website and going directly with the provider."