Address: Unit 7, Cyfarthfa Retail Park, Merthyr Tydfil CF48 1HY, United Kingdom
Phone: +443445610000
Rating: 4.0
based on 157 reviews.
Customer Service
Pros:
"Great customer service from Elaine who dealt with our purchase of a Bosch oven today."
"The member of staff who served today was absolutely brilliant. It's great to be served by someone who knows their trade."
"Very good and knowledgeable staff, almost purchased a computer and the sales man was so very helpful."
"Staff on site were polite, smartly dressed and very helpful."
"Great customer service, clean and lots of electrical appliances with lots of variety ranging from reasonable to high priced."
"Excellent, knowledgeable young man explained about your TVs in my daughter's price range."
"The young man who helped us was extremely helpful and had a great way of explaining the differences between the devices available."
Cons:
"Visiting from Scotland, was trying to buy a particular gaming monitor. Only had display one, wouldn't sell us it, fair enough, but extremely unhelpful regards suggesting alternative item."
"Disgusted. Went in to buy a new Samsung smart TV... the salesman was more interested in trying to sell me a curved TV... this samsung model wasn't compatible with netflix and after me already specifying this to the salesman."
"decent store but no different to the last visit pushy sales team trying to constantly upsell other services very annoying."
"Went in to purchase my sons birthday present... he had a stinking attitude and clearly didn’t want my custom."
"Was told my laptop would be back within 10 days, 13 days later still waiting, No contact off them, went in shop was told up to 21 days, Terrible service by so called customer care service."
"A terrible store. Would not recommend purchasing here. The staff are terribly rude (particularly the large fellow with a moustache). DSGi international really need to work on customer services."
"Customer service was awful staff avoided me and my partner after being told by the manager that customers come first then continued to avoid us and so did the manager even though we went in to buy a large television won't be revisiting and will spend are money elsewhere."
Product Availability and Stock
Pros:
"Purchased two items lately, both at very good prices."
"Plenty of parking and disable bays also great access for mobility scooter and wheelchair great selection of electrical items."
"Stock for anything PC related is also decent."
"Stock levels were high, and we'll arranged for demonstration, and very wide range of high value new products was on show."
"Great selection of electrical good with very knowledgeable staff. Curry's is a great place for new electricals ranging from small appliances up to huge TV's and large kitchen appliances."
"Require replacement Dish washer after 22 years of the old indisit. Very organized, clean and tidy as always. Helpful staff. Quickly chose a white goods product with unexpected discounts not displayed, nice surprise."
"Great large shop especially if you like your gadgets or just looking for just a single item they always have some amazing deals especially this time of year."
Cons:
"It's handy for certain electronic or computer items but I've never liked the service."
"Currys Merthyr is a big store with a large range of goods, however they don't stock everything you see on their website."
"Popped in this shop looking for a new hoover, they have empty boxes on show and went to purchase a hoover just to be told they have no stock, why bother advertising something if it's out of stock!"
"Good Covid-19 protocols but limited stock and variety on display. Plenty of space to have more models and options on display as there was lots of empty spaces along walk ways and this was not due to covid distancing, just poor levels."
"Not much stock. POS stating item will be back in stock. But when trying to buy from website it says they will not be stocking it again. Shambles of a place!"
"Standard Currys outlet. The store has been very good, in the past, but it seems that in recent years, stock levels have been reduced."
"Stock for anything PC related is also abysmal."
Staff and Service Quality
Pros:
"Having tv delivered and installed."
"I ordered it from the website click and collect and a guy came out and put it in my car just like magic it was there."
"For the first time in a long time we were approached by a member of staff who was very polite and helpful who helped us with all are questions this is the only curry PC world in south Wales that a member of staff has approached me and my partner to ask if we needed help."
"Attended Currys to better understand their phone deals... he was polite, knowledgeable, helpful and professional."
"Had loads of fun and the staff did everything possible to help me purchase the super camera I wanted and the best reviews and quality at the best price 😍"
"Called in with a query on a product (sound bar) previously purchased there Julian is the person to speak to he tested the bar and told me how to get over the problem I was having came home and sweet as a nut worked fine thankyou."
"Very helpful salesman Mike... nice to speak to someone who nows what they are talking about 10/10."
Cons:
"Bought and had a delivery for a fridge freezer but didn't arrive, item changed in Cardiff but wish they put the size of item WITH packaging on because would now needed to have door removed."
"Went in to ask if they had C charger with AUX, guy asked another guy who said they haven't got any - couldn't be bothered to check."
"constantly given the hard sell, everything from phone contracts to gas/electric, then charged for a bag too small to put my purchase in, rest assured, I won't be back."
"Rubbish. Sales assistants who were less knowledgeable than our resident 8 year old."
"Waiting for a delivery for 10 days. Went up.to get it. Said Coming in Sunday we will phone you Sunday. Sundays here no call. USELESS even though item is in store."
"Won't even rate this place, took £1250 off me for a gaming a pc... However went to collect the pc tonight and all they can do is offer a refund!!"
"Terrible service in store, staff hanging around while customers are waiting, but they can't serve you because they are the 'tech team'. Probably the next chain to fold, disgraceful."
Pricing and Value
Pros:
"Very expensive compared to online marketplaces being a high street store with overheads this is to be expected."
"Large electronic items such as tablets or computers have fairly standard pricing."
"Great choice of products and the prices were really good."
"Require replacement Dish washer after 22 years of the old indisit. Very organized, clean and tidy as always. Helpful staff. Quickly chose a white goods product with unexpected discounts not displayed, nice surprise."
"Ordered a new TV. Click and collect job. Parked up, used the app to let them know I had arrived and bingo, TV was brought to my car and loaded up. Job done :)"
Cons:
"Disgusted. Went in to buy a new Samsung smart TV... the salesman was more interested in trying to sell me a curved TV... this samsung model wasn't compatible with netflix and after me already specifying this to the salesman."
"Just went to buy a microwave. Saw one on display with a price tag of £119. Took it to the till and was told it was £170."
"Don't ever buy cables or small essentials from there as the prices are vastly inflated over what they are worth."
"Bought a laptop online... Order taken but no collection until delivered to store two days later. It hasn't turned up."
"Worst customer services I have ever encountered after being sold a faulty fridge and a faulty freezer at the same time."