Morrisons Reviews Summary

Category: Supermarket Cardiff

Address: Bay, Cardiff, CF11 0JP, United Kingdom

Phone: +442920232883

Rating: 4.1
based on 163 reviews.

Store Layout and Accessibility

Pros:

  • "Nice clean store. Wide selection. Helpful staff. Rarely is something I need out of stock."
  • "Good supermarket. Generally well stocked. Quite spacious and well laid out."
  • "Good disabled parking and access, very clean with plenty of staff to help."
  • "The store has an onsite cafe which is very well priced and lovely food."
  • "the parking under the building and too side has a lift and trolley escalators"
  • "Very quiet Morrisons. Easy to park right next to the entrance."
  • "This is a nice store, it is well laid out, the isles are wide, and well defined."

Cons:

  • "Need to rethink your reduced section pricing procedures."
  • "Since the layout of this shop has changed, I have only been once as I find the isles too long to walk down."
  • "Possibly not as much selection of food as some other stores."
  • "Old and tired looking store staff are miserable."
  • "The layout is confusing, but that's the point, isn't it?"
  • "The 'Market Street' was almost completely empty, most of the veg I was after I couldn't get from this supermarket."
  • "First visit to this store, shelves poorly stocked, salad bar closed."

Staff and Customer Service

Pros:

  • "Staff friendly, doesn't feel so in personal as bigger shops."
  • "Luckily, the staff are well above average and offset the erratic supply issues."
  • "You should be very proud of your very friendly Staff even at later times of the evenings."
  • "Staff I found very friendly and supportive."
  • "The staff were so lovely, friendly and helpful."
  • "Shelves nicely stacked and staff very helpful."
  • "Great supermarket with helpful and polite staff."

Cons:

  • "Like all Morrisons I seem to go in, most staff are disengaged, managers seem to think everything is too much like hard work."
  • "Horrible staff, told me I was making people feel uncomfortable but were more than happy making me feel uncomfortable by attempting to get police to remove me."
  • "The staff on the front desk are rude and have no time to do they're job!!"
  • "Produce as you'd expect from Morrisons. Staff on the other hand, very rude and unprofessional."
  • "A lady staff a lay who has short and black hair told my youngest son seriously not to touch the chewing gum said he was tearing the product, my youngest son was scared by her."
  • "the woman who served me in question couldn't be less bothered no acknowledgement at the checkout."
  • "Very rude lady who works in the cafe."

Product Quality and Selection

Pros:

  • "They have a huge range of products at very good prices."
  • "produce is always nice and fresh"
  • "Best place for fresh meat and fish! I also use and love all Morrison's branded groceries."
  • "Always a great place for variety, the fresh produce is really quite exceptional."
  • "Supermarket sells everything... beautiful fresh meat counter and the butchers are at hand to ask questions."
  • "Like the fresh food counter and salad counter, great choice for lunch."
  • "Great supermarket with excellent produce at a low price."

Cons:

  • "Love Morrison's but this store is a nightmare for not stocking on fresh produce."
  • "Morrisons have great offers on advertising. But get home to find that the discount or offer has not applied to your receipt."
  • "Not as good as usual. Went to buy few things and they had a sale on xmas dog items... Went to the till and they were 4.00 each ORIGINAL PRICE."
  • "Your restaurant leaves a lot to be desired. We had to return the ham sandwiches the meat was not fresh and the burger was a crisp."
  • "why was it so bogging dirty there! Eww"
  • "Over priced super market fresh meat good quality through. Why do we always have issue with the pricing here pick up something priced @£1.00, when you get to the till it price @£1.60."
  • "All prices on shelves and products are wrong, they are twice the price when you get to the tills."

Cafe and Restaurant Experience

Pros:

  • "The store has an onsite cafe which is very well priced and lovely food."
  • "The security guards here are so lovely. Always let me leave my tandem inside and look after it for me."
  • "Lovely supermarket with coffee shop/restaurant on the left of entering supermarket."
  • "The Cafe is great and it is good for a small shop and fresh produce."
  • "Also, loved their range of fresh fish/seafood. I also visited the Cafe for Breakfast. It was worth the price."
  • "Popped into the Cafe to have something and the service was excellent!"
  • "Has a cafe which offers a varied menu an on request will cater too most dietary requirements."

Cons:

  • "Café is a little grubby. Tables seem to be cleaned infrequently."
  • "Pretty bad off late. Restaurant akin to the Marie Celeste. Missing staff. Out of date food. Lukewarm food in the restaurant and no staff available."
  • "The cafe looks fabulous, but the wait for breakfast was half an hour. Breakfast was ok."
  • "Went into the cafe, had to wait to be served, ordered ok fish and chips were disgusting."
  • "Dirty cutlery, cups were not cleaned properly as they still had ring marks in them."
  • "The cafe was terrible 45 minute wait and it wasn't even busy, nothing ever in stock."
  • "Awful cafe just awful went there for food waited half an hour without being seen."

Shopping Experience and Environment

Pros:

  • "all looks clean and tidy, which makes shopping here a pleasant experience!"
  • "Very nice staff as well 👍👍"
  • "Not a huge store but stocks enough for most weekly shops."
  • "On Christmas Eve, expecting empty shelves & too many people, very pleasantly surprised, clean tidy well stocked store with a calm pleasant shopping environment."
  • "Good sized carpark. Large store with an attached cafe...try the veggie breakfast, really good value."
  • "The staff are very helpful, an enjoyable place to shop."
  • "Love shopping in Morrisons. It's big enough to find everything you need for everyday shopping, all looks clean and tidy."

Cons:

  • "Don't know how or when they clean tables, I wiped it with a napkin and check the dirt it collected."
  • "its ok for shopping don't go into the so called restaurant we called in a few days ago and it was stinking the floor could have done with a good sweep."
  • "The rest of the store was very messy lots of the shelves had empty areas and there was stock strewn across the floor."
  • "Service was shocking every table had dirty plates on them, no cups or cutlery items missing from breakfast."
  • "Always a queue for checkout. Slowing becoming a shop to avoid."
  • "Going Downhill Fast. What was once my first choice, now it's become more like a last resort."
  • "The shop seems rather understaffed, there were long queues at the only two tills open."

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