Halfords - Lincoln Tritton Reviews Summary

Customer Service

Pros:

• "Can't fault the employees at the Tritton Road branch especially Jason, Ruby and Chris."
• "Mr Bart was very lovely and friendly."
• "Fantastic service today from Tom. He was friendly, helpful, fast and efficient in repairing my bike."
• "Staff members are so warm and professional at Halfords - Lincoln Tritton."
• "Excellent service given by Bart. Popped in to Lincoln Halfords to get some oil for my car."
• "Great! Knowledgeable and helpful staff. Busy but service not rushed."
• "Staff friendly and polite, happy to explain what work had taken place and what was needed and why."

Cons:

• "Awful experience. Last day of 10% promotion 31/08/2023."
• "After dropping my car off at 11am it had still not been looked at by 4.30pm."
• "Then when my mum came to pay they somehow came up with a total of £186?? Just trying to scam an extra few quid out of someone they thought didn’t know any better."
• "Poor communications from overseas call centre left me expecting a service, but when I arrived it was a ‘check’."
• "A lengthy time to get served while I waited for the sales assistant to finish chatting about personal matters with a previous 'customer'."
• "Have used this Halfords auto centre for four years now. Some of the staff are great really friendly and helpful. However each time I have recently visited staff have been extremely rude."
• "Booked in 3 times for break check didn't do it because they were short staffed but no phone call to tell me that left me wandering around town then going back on my own accord and no job done very disappointed with service."

Quality of Service

Pros:

• "Brilliant service, from start to finish."
• "Great experience with the staff and good quality service. Didn’t have to wait any long to have a bulb fitted, staff member Bart was incredibly helpful and friendly."
• "Brilliant service from Shaun, who did a mini bike service and gave great advice."
• "Amazing service, I needed my break light changing asap as it had stopped working."
• "Excellent customer care."
• "It’s always a pleasure when frequenting the shop, whether it’s for technology, service items, cleaning products, tools or anything else."
• "Great quality of work. Very fast service while maintaining a high standard."

Cons:

• "I have been taking my car to this Halfords for years but yesterday enough was enough."
• "A little disappointing. I had hoped after taking my bike to Halfords in Lincoln for a basic service they would both identify any small issues."
• "They tighten you wheel nuts and seat bolts which is actually dangerous I would not reccomend to anyone."
• "Massive let down by the suppliers and was waiting nearly 4 months for a bit of plastic."
• "Let down on collection date and missed my garage appointment, when it eventually arrived given an inferior belt!"
• "WARNING. Took my car for a service, was advised I needed a new cab pollen filter, cost to supply and fit £91.00 also 4 new spark plugs, cost to supply and fit £118.00."
• "Took my car to get the front tyres replaced, thought it was fine and then 2 days later having driven to Cambridge and back the wheels started knocking as the wheel nuts were not properly tightened and the wheel had come loose."

Staff Professionalism

Pros:

• "Called today to have a headlight fitted..Bart was so friendly and knowledgeable."
• "Charlie the staff member was efficient and knowledgeable."
• "Shaun, Tom and Andy of the team at the Lincoln, Tritton Road store went above and beyond to help me."
• "I was served by Bart. He was really helpful and went out of his way to make sure I had great service."
• "Very good service. I was assisted all throughout my purchase by a very knowledgable and polite member of staff (Louis)."
• "I've been in several times with my partner and kids. Shaun was more than helpful, polite, professional, kind and courteous."
• "The employee who served me was very helpful, polite, courteous and respectful of my requests."

Cons:

• "Twice I have used Halfords Tritton road, and twice I have been badly let down."
• "Poor customer service. Abrupt, rude, inept and unprofessional MOT staff."
• "This has been the most rubbish service I have heard in the 20yrs at Halfords auto centre, Triton road."
• "Poor internal processes in place."
• "Cannot fault the staff, however the visit for an aircon service and re gas, proved to be a costly one as the aircon condenser unit blew up."
• "The tyre fitter arrived early and proceeded to shout at my husband because the car wasn't there yet."
• "The worst experience at a garage I have had to date."

Value for Money

Pros:

• "Great shop with a great team of staff who care and are willing to help with everything and anything."
• "Really nice store which is well laid out and a good variety of products... Three stars because the prices are off the wall high."
• "i brought a bike from the shop, the staff (andy) were lovely and helped me find the best deal for my price range."
• "Absolutely amazing. Went in to get my break light changed. Guy in the shop was really helpful."
• "So impressed with all the staff at the store, felt a valued customer, was given great advice and service."
• "I would wholeheartedly recommend this store."
• "Good products and a great price too."

Cons:

• "Then when my mum came to pay they somehow came up with a total of £186?? Just trying to scam an extra few quid out of someone they thought didn’t know any better."
• "Went for my yearly service. It was standard service but unlike most other dealers, there was no complimentary cleaning service but rather the car was returned with smudges on the floor mats."
• "Rang the branch to enquire on a price for 2 tyres for my mums car and was told £79 each. When she arrived at the branch they tried to charge her £95 per tyre before agreeing on £79.99."
• "The website also offered 10% off 2 or more tyres which they wouldn’t honour either."
• "On collecting the bike there were no mudgaurds fitted and was told I could purchase some instore and pay an extra £5 to have them fitted so was not impressed."
• "Someone’s just getting a bit greedy!"
• "The tyre fitter arrived early and proceeded to shout at my husband because the car wasn't there yet."