Evans Halshaw Vauxhall York Reviews Summary

Customer Service

Pros:

• "Chris knows his stuff and was helpful at all stages."
• "Chris was extremely courteous and knowledgeable, also a pleasant manner."
• "Emily went through everything with me and kept me updated throughout the process."
• "Very professional and explained everything thoroughly, would definitely recommend Evans Halshaw."
• "The salesman, Chris Adamson, was fantastic to deal with being very knowledgeable and helpful with his experience."
• "Liam Wadsworth, the sales person I've dealt with was really helpful from start to finish."
• "Chris Adamson for his friendly, thorough help. Not pushy in any way."

Cons:

• "The car was not in a fit state for sale."
• "Upon my complaint, I was passed between 3 staff members all who promised a call back from management - NEVER HAPPENED."
• "Force you to also do a google review whilst waiting to pick your car up."
• "To chase my payment, I have made in excess of 15 phone calls."
• "Very pushing. Make you decide on the car there and then forcing you into buying."
• "I was told the car will be in York within 10 working days which is what it also states on the website. 11 working days pass with no phone call, no email, no update whatsoever as to where the car was."
• "They left me waiting 1 hour while they were all stood chatting."

Staff Professionalism

Pros:

• "Chris Sharman was an absolute pleasure."
• "The team are very professional, efficient, helpful and a pleasure to purchase from."
• "Excellent service at Evans Halshaw Vauxhall York, the staff are all very helpful and professional."
• "Simon is knowledgable, personable, funny and looking to give a client an honest opinion."
• "Absolutely outstanding and very professional."
• "The team were in constant contact with me, giving me findings and progress updates."
• "Everything was organised and handled perfectly from start to finish with purchasing my new vehicle."

Cons:

• "Bloody awful service from staff who appeared far too bothered about themselves to bother with customers."
• "Absolutely disgusted to see the state of the car."
• "I find some of the staff to be very rude and obstructive."
• "Customer service is absolutely diabolical."
• "Very poor all-round customer service and a long lasting negative experience."
• "Very little staff. Not acknowledged while looking in showroom."
• "The person I got is in the wrong job, he had no customer focus."

Financial Aspects

Pros:

• "A good deal was negotiated with no hard sell."
• "Sold my car here recently, for a great price."
• "Martin explained everything in a way I could understand and worked out an amazing deal for me."
• "Chris Adamson who was helpful throughout the process and provided timely updates with regards to the car's availability."
• "Chris Adamson... went through all the paperwork with me, explaining everything clearly and thoroughly."
• "Mark, who has really gone the extra mile to look after me."
• "Jacob and Ben making sure we got there in the end and the free 1st service for the hassle is appreciated."

Cons:

• "Be more accepting of 3rd party finance, offering 13.5% when a lot of companies offer 8-10% is a huge turn off."
• "Give very low valuations for current car."
• "I had to wait about a month when it should’ve been about a week."
• "They actually expect someone to pay £11,000 for a used car in a worse condition than a dodgem car."
• "Legally they can't do this because I have already paid deposit."
• "Now stuck for money as I need the car to get to work and given the current situation it couldn’t of come at a worse time."
• "I reserved a new car which was at another garage, but got told 3/4 days later that the car had gone, even though I put a deposit down on that car."