"I would recommend and if you get chance ask for Ellis, he can't be missed sporting that awesome afro... All in all fantastic."
"Excellent information given on all aspects of the use of the new car."
"Excellent dealership, Paul Pritchard looked after me."
"Always pleasant staff from receptionist to car dealers."
"The person on the reception desk was very welcoming and helpful, and the person from parts that came through was chatty and polite."
"I called in to test drive an Ioniq 6 and was dealt with by Bethany Robson, absolutely outstanding customer service."
"Extremely satisfied with my experience at Minstergate Hyundai Hull."
Cons:
"After turning up to an arranged appointment on time only to be told the part we were waiting for is now not available until September."
"Not even an apology for misleading with their inadequate health check."
"I left a telephone message with details but was not called back."
"Just had a very bad experience with Drive Hyundai."
"Customer service is basically non existent."
"Unless you live local, steer clear."
"Was assured that my views would be highlighted but never heard back from them."
Vehicle Purchase & Delivery
Pros:
"After being let down by another dealer Mark went above and beyond."
"Would highly recommend him to anyone who just needs some clarity when deciding on such a large purchase."
"These guys made the whole experience of entering Hyundai Hull very easy and enjoyable."
"We received our new Tuscon on Saturday. What a fantastic looking car."
"Absolutely cracking service from start to finish, the whole team played a part in the sale of my brand new i10 - Daniel, Ellis and Laurie were brilliant!"
"Thank you Hyundai for looking after me and thank you Ellis for the fantastic customer service."
"Laurie is absolutely fantastic at what he does! His knowledge and enthusiasm for cars make the whole buying experience exciting."
Cons:
"Drive Hyundia thankyou for your reply, unfortunately the email you provided to correspond to doesn't work."
"They had the car the whole day, they didn't update it and they didn't even reset the service reminder."
"Really disappointed. I booked my MOT and service here for peace of mind; as I drove away I discovered that my previously working indicator now had an intermittent fault."
"As well as this the bumper had a scrape as well as the wing mirror."
"I would really appreciate talking to the sales Manager to get this sorted, but this also seems impossible."
"They showed me a whole bunch of cars and I even got on a test drive the same day which I wasn’t expecting."
"When the car arrived, the door clips weren't on - and actually all four doors were scratched where the clips were placed."
After Sales Support
Pros:
"Booked my car in for a repair at very short notice given the nature of the work required."
"Repair was completed in just over an hour."
"The total bill ended up coming in slightly less than quoted which just shows their honesty."
"Staff are probably the best we've had to deal with recently, actually talk to you as you are human beings and are interested in selling you a car."
"Bethany gave me a clear demonstration of the all new Kona Electric & allowed me to take the car for a test drive."
"First time with drive since takeover 2nd year service on my kona hybrid excellent service."
"Thank you soo much for helping, really happy with our new Tucson."
Cons:
"This is the reason why I don’t like main dealers for maintenance work."
"A 1 hour 'recall' turned into 2.5 hours as the health check revealed a nail in tyre and slow puncture."
"Not all services provided in package paid for (including valet and breakdown cover) and possible damage made to car."
"They’re a credit to your team!"
"I was invited online to attend for a test drive and information on the latest EV. Arrived on time but the sales team were not prepared or aware I was coming."
"They were extremely busy so my car wasn't ready to pick up when I arrived as the service was still being carried out."
"Hopeless! My wife took the car recently for mot & service... I'm wondering if they actually serviced it."