Edinburgh Sash and Case Reviews Summary

Quality of Work

Pros:

• "4 sash & windows on a Victorian House replaced to a very high standard."
• "The quality of workmanship is very high."
• "All did an amazing job with great attention to detail."
• "The team that installed them turned up on time, were very efficient - the whole installation was complete inside two days, and to a very high standard."
• "The joinery and painting work is of the highest standard."
• "The units have been made to a very high standard and have transformed my flat."
• "The company constructed replacement sashes with double glazing to match the pre-existing single glazed windows. The result is absolutely first class."

Cons:

• "Our experience of this company could have been much better."
• "Whilst the new double glazed units have improved heat retention, they have not lessened the road noise."
• "There are gaps where the glass and timber meet, where and condensation just sits - so mould is developing."
• "The quality of the joinery work and painting fell below our expectations."
• "Whole job was full of complacency, corner cutting and inexperienced trades people."
• "One painter used inside filler on the outside of the windows, so that the paint was bubbling before the job was even finished."
• "We have drips on our stone from the window painters, timber not sanded or prepped prior to painting and painted poorly."

Customer Service

Pros:

• "Danielle was really organised and helped ensure the windows were fitted and finished in time for Christmas, which was such a relief."
• "Danielle in the office answered all of my daft questions politely and responded quickly."
• "Everyone communicated well and carried out professional, punctual and most importantly high quality work."
• "Excellent customer service all round."
• "Danielle responds to emails very quickly and was able to sort a few small issues very promptly."
• "Communicaton with the company was also excellent - Danielle always responds quickly to emails."
• "Danielle, in the office, kept us well informed of what was happening and when."

Cons:

• "This company burns their PVC windows on site, polluting the air in a residential area."
• "The lack of communication from the company is even worse than their windows."
• "We sent a whole series of snags to ESC and they are ignoring us."
• "I cannot get through to anyone on the phone and our emails are not being answered."
• "The communication from the office was often confusing and unclear."
• "The office chased repeatedly for payment of work that wasn't complete."
• "It has been 2 weeks since I left a phone message and no-one from the company has responded."

Professionalism of Staff

Pros:

• "James, Jordan and Pawel were probably the friendliest and most tidy tradespeople we have had in the house."
• "They worked very hard and left the rooms very tidy."
• "The joiners (Dougie and Luke) and the painters (John and Ken) were all very friendly and professional."
• "Chris the joiner was punctual, conscientious, diligent and friendly."
• "Both James, the joiner and Davie the painter were very friendly and helpful and all the work was done to a very high standard."
• "The site team were courteous and friendly treated our home with respect."
• "They were a pleasure to have in the house and were incredibly diligent in tidying up after their work."

Cons:

• "Avoid at all costs!!!"
• "The flat was also left in a more messy state and there was some residual damage."
• "For the second stage of work there was a different pair of joiners who did not come across as professionally."
• "They became especially unreasonable when we challenged the colour of the sand mastic they were planning to use."
• "Sadly the other joiner was the polar opposite... lacked attention to detail in many respects and I was relieved when he finally finished the work."
• "The young lad that screwed them on looked like he’d never held a screw driver before."
• "For that we had to deal with the management who were neither polite nor helpful."