KFC Amesbury - Solstice Park Reviews Summary

Customer Service

Pros:

• "High praise for the guy who took care of cleaning tables and emptying the bins - he didn't let the flustered younger members of staff who were struggling behind the counter interfere with his calm and competent work."
• "The drive thru was very quick and the staff pleasant."
• "The staff were plesent and polite."
• "The guy who served us who was from Romania had great customer service."
• "Service couldn't be better, courteous and polite and attentive."
• "Staff were friendly and helpful."
• "The staff were fine, friendly and efficient service with not much hanging around after ordering."

Cons:

• "Went to KFC today the food is very greasy and people don’t know how to make a burger one of the guys on the drive thru dropped my crushem and was very mouthy with me."
• "Lady giving out the food was very rude and looked unintrested in what she was doing."
• "The Woman taking the orders was very rude when I asked for Robinsons drink."
• "This place is run by kids that clearly don’t want to work there!"
• "The staff is slow and 9 times out of 10 their uniforms are filthy."
• "Staff standing round chatting, laughing and joking."
• "Staff were so rude, rolled their eyes at us, no apology for getting our order wrong."

Cleanliness

Pros:

• "It was being cleaned the whole time we were there, toilets clean, tables clean."
• "This restaurant was nice and clean."
• "The restaurant was clean when we went."
• "The tables were clean and maintained well throughout."
• "Visited this KFC today and was very impressed with their effort in social distancing and keeping the public safe (covid-19)."
• "Food was fresh service was fast (inside- not drive thru). Much cleaner as well. I guess Covid 19 measures have improved the dining in hygiene too."
• "What a surprise to have such a clean tidy fast meal experience."

Cons:

• "All light fittings are covered with cobwebs, bins were over flowing, floors were filthy."
• "The toilet facilities were incredibly dirty."
• "The floors tables seating areas have waste wrappers and old food rubbed in."
• "Filthy empty tables. Cobwebs everywhere floors disgusting."
• "The place was filthy, all the tables were dirty, overflowing bins and floor littered with leftovers."
• "Both toilets were vile, the men’s absolutely stank, the women’s had pee on the floor and on the seats."
• "The place is misarable, is always to dirty there that you can't eat in, bathroom is disgusting and the floors are all sticky."

Food Quality

Pros:

• "The food was fine, standard KFC chicken & chips."
• "The orders were all fresh (not old food like some fast food places)."
• "The chicken fillets I ordered were the tastiest I've ever had!"
• "Definitely one of the better KFCs I’ve had, freshly cooked and not dripping in fat like most of the store!"
• "Food was delicious as always."
• "Stopped in on my way to Glastonbury 2023. Wasn’t expecting much but what a pleasant treat. Everything was perfectly cooked and Delicious."
• "Without a doubt the best Kentucky fried chicken I have ever had from a KFC."

Cons:

• "Sloppy chicken that smells of fish. Rubbish chips."
• "Never in my life have I had service like this here I received two zinger wraps and their wrap was moldy it literally had green mold on it."
• "The popcorn chicken had been stood around for a while and was lukewarm."
• "Awful.Luke warm chips & non speaking staff."
• "Very disappointed KFC have decided to now do awful chips instead of fries, this branch in particular didn't have any napkins or forks so extremely difficult to eat beans and chips with a spoon, also the toilets left a lot to be desired."
• "Cold limp chips and a rather unusual tasting chicken 'burger'."
• "The chicken was very oily and the oil doesn't seem fresh."