Together Dental Watton Reviews Summary

Dentist and Staff Professionalism

Pros:

• "The dentist and her assistant were friendly and professional."
• "Dr Garrett and Dr Mohammed worked very efficiently to save my tooth and helped with answering my queries."
• "Aseel is an excellent dentist and always explains the options open in detail."
• "Very friendly dentist and assistant. They are happy to answer any questions and will always explain what they are doing/have done."
• "The level of professionalism, and care from start to finish has been amazing!"
• "Natalia Cengher was the dentist and she provided fantastic caring and considerate treatment."
• "All the staff from the receptionist, to the dental nurse and dentist were very courteous and professional."

Cons:

• "The dentist seems more like a salesman."
• "His attitude was somewhat lacking in empathy as he told me I would have to have the tooth extracted by 'digging it out' before 'my face blew up'!"
• "The staff seem rushed and keen to get rid of you."
• "I can't help but feel that they are only interested in the money a private patient would bring."
• "The way this has been handled by management and the dentists themselves is disgusting."
• "The worst dentist surgery I have ever experienced. The receptionist was rude and very sarcastic no appointments for over a month!"
• "If you are hoping for a caring welcome here, forget it. Rather arrogant staff, completely lacking in empathy."

Customer Service and Reception

Pros:

• "The dental nurses/assistants and the receptionists are very friendly and welcoming."
• "Together dental do make the dreaded dentist visits much simpler with online booking, payment and medical checks."
• "Needed an emergency appointment. Reception were excellent in taking details and advising of the procedure."
• "Receptionist very polite and helpful our appointment was on time Sam extremely polite and explained everything clearly and cheerfully. Altogether a nice experience."
• "Incredibly helpful on reception and secured me an appointment within 10 days."
• "Pleasant reception staff and really appreciate my dentist and hygienist appointments being arranged on the same day and following on from each other. Excellent service provided by both Sophie and Kaya."
• "Just want to thank the whole team from start to finish everyone from the lady’s on the desk to my Dentis are so great."

Cons:

• "The receiptionist we saw was curt to say the least."
• "Experience with actual dentist i cannot fault. But as i have reported before the reception staff leave much to be desired. No people skills, miserable and very abrupt."
• "One thing I do not understand is why we were not seen until almost 20 minutes after our appointment time."
• "The two girls on reception were a bit grumpy and blunt, a smile would have gone a miss."
• "Also reception seems to be aloof @ best & often chaotic & unfriendly... some training required here."
• "On arrival I was greet by a disengaged and disinterested receptionist."
• "Absolutely rubbish!! reception just fobbed me off and said go to norwich, I am in a lot of pain and my tooth is killing, I think this is unacceptable and that they could of helped but they just could not be bothered!!!"

Facility and Accessibility

Pros:

• "This dentistry service in the middle of a pandemic is FIRST CLASS, I am very thankful."
• "The practice was exceptionally clean and immaculate."
• "The practice was spotless, the staff polite, friendly and very efficient."
• "Annual check up, staff extremely helpful as I was in a wheelchair due to broken leg and they had a ramp available so I could access the surgery."
• "Despite the last year being highly challenging, the surgery has still remained open for patients and their Covid-19 procedures ensure you and the staff all remain safe."
• "I always have a good experience when I visit and a smile on the faces of your lovely staff always been very helpful and understanding with me when work just changes my location near my appointment day, the ladies always change my appointment and try to give me a time that suits me late afternoons."
• "Been with this practice for over 24 years, it's a friendly place, the only thing I would say was there's a step to the entrance yes I know they have a ramp but you have to wait for assistance."

Cons:

• "Waiting room was crowded, limited books for children, chair require a deep clean and area in desperate need of redecoration."
• "Went for a 6 monthly check up. Now we get no polish and clean so in and out in about 3 mins."
• "The waiting room must be empty. Receptionist will be to blame."
• "Dentist all OK - reception understaffed and badly resourced. Needs an automated checkin service where you enter your DOB and name to free up reception staff."
• "Disabled access to the premises is very bad - unsafe for old people. There was not even a temporary ramp and no attempt was made to put a ramp in place."
• "The dental surgery with (very soon) no dentists."
• "Find somewhere else to go, pay private if you can. Absolute shambles of a practice!"