Prestige Cars Cardiff Reviews Summary

Customer Service

Pros:

• "From the moment I called up the customer service was 10/10."
• "Richard did a wonderful job with accommodating me and keeping me updated."
• "Very clean car in an amazing condition. Good customer service and delivery."
• "Kyra and Richard were our main contacts... To be kept in the picture was fab!"
• "Richard was extremely knowledgeable and helpful."
• "Fantastic experience, Dan was very helpful and delivered the car."
• "Richard the salesman was very nice and easy to talk to."
• "Richard and Kyra very easy to deal with, answering our questions."

Cons:

• "It took a week for my car to arrive but when I phoned for an update I was left feeling like I was just annoying them."
• "When purchasing a car... Ricard tells me my warranty does not cover coil spring as its wear and tear."
• "Their communication and professionalism have been questioned, where they have no updated record of what is sold."
• "Very unhelpful staff, they never ring you back when they say they would."
• "Sadly let down by Prestige cars after buy a car from them... Not really quality cars if that's the thinking behind it."
• "It sounded so good guys where nice when they eventually answered the phone. Now after I have made a purchase they don't bother."
• "Big thank you to Richard mills of prestige cars... fantastic experience from start to finish."
• "Brought a car 1 month ago and already having problems... the help afterwards is terrible."

Vehicle Quality and Condition

Pros:

• "Great car that was delivered in an almost perfect condition for its age."
• "The vehicle was immaculate and had been prepared to a high standard."
• "Car is in good condition and they allowed us as much time as we needed to check it all over."
• "The car was beautifully presented upon my arrival and ready for me to test drive."
• "Car was as stated in the sales profile to be honest it was better than I expected."
• "The car developed a couple of electrical issues and the team were superb in getting these resolved."
• "Very impressed with the service I got when trading in my current car for the Octavia."
• "I purchased my S1 from Richard and the team and I can’t fault the service I had, the service was brilliant."

Cons:

• "Sold me a car that's been in a smash its not road worthy and they lied and put my whole family at risk."
• "Purchased mid Nov 2022, delivered nearly 3 weeks late with no V5 (log book), no comprehensive history."
• "After 4 months of owning this vehicle I still have not driven it, problems after problems."
• "The car arrived with mildly grubby front seats, which didn't especially bother me but marked the tone for things to come."
• "Having noticed 2 problems 1st being all brake pads shifting in the clappers and making knocking noises."
• "Bought my car last year.found to have replacement engine.had been standing for long time somewhere."
• "Recently purchased a car from Prestige Cars. Fantastic service, great communication."
• "The car developed a couple of electrical issues and the team were superb in getting these resolved."

Price and Value

Pros:

• "They really had under priced it but let me take it away regardless. Absolute champs!"
• "Very fairly priced car and I’m so pleased with the service I received."
• "A good experience from start to finish. Very pleased with my purchase MB C-class estate."
• "Richard was brilliant, no hard sell just perfect on allowing me time to check the car thoroughly."
• "Checked reviews of prestige, and like all humans, go straight to the negatives... Prestige do everything in their power to prevent this."
• "Best Car Dealership in the area. Rich, Nigel and Rob are the best."
• "I purchased a focus st from prestige car sales Cardiff for 16k worse thing I’ve ever done."
• "Dan and Richard always make buying and selling cars so easy."

Cons:

• "Bought a stolen recovered car. Had nothing but issues with the car I bought."
• "When we first arrived to look at the car we where met by Richard. The first thing he says to us is 'Hey guys, don't know if you realise but we made a mistake listing this car!'
• "The process was quick, easy and the car was absolutely immaculate when I picked it up."
• "Avoid this company for your families safety. Sold me a car that's been in a smash."
• "Bought a car in this salon a month ago. Very pleased with the service of this salon and my new car."
• "Upon my recent visit to prestige I was dealt with by rich and team, they are very laid back and felt comfortable straight away."
• "How is it possible this company has won awards? Awards!!? they must be FAKED or FIXED!"
• "The car was beautifully presented upon my arrival and ready for me to test drive."