Yeadon Way Brewers Fayre Reviews Summary

Customer Service

Pros:

• "Staff are lovely, friendly and helpful."
• "Excellent service from the staff on Tuesday last week for our group organised by Shirley."
• "The staff were really helpful and friendly and more to the point the food was beautiful."
• "The customer service was brilliant from the barsstaff, chef to management."
• "What has made our visit has been the excellent customer service we have received, in particular by Mel in the child area but all staff seem nice and helpful."
• "Brilliant service by staff and I am one of those fussy folk who like their meat well done to burnt and the chef cooked it to perfection."
• "The staff here were amazing! We stayed as part of the Premier Inn meal deal and the inclusive menu choice was fantastic."

Cons:

• "The bar staff were ok but the waitress serving my table needs a lesson in hygiene, service techniques manners and customer relations."
• "Staff busy talking amongst themselves, felt like I was an inconvenience when trying to order."
• "Manager passed all responsibility for complaints to junior staff."
• "Absolute shambles! Stayed at the premier Inn which was all good,but regretted adding on the breakfast."
• "Food was stone cold, bar staff and manager was very rude, didn't apologise once for the cold food."
• "Customer service was shocking. Lots of items missing from menu and no San Miguel left either."
• "Disgusting attitude from the restaurant manager Christopher."

Food Quality

Pros:

• "Come here often for Sunday lunch carvery. Tender meat, big yorkies, cheesy/stringy cauli cheese, all food hot and tasty."
• "It arrives hot, good portions and worth the money."
• "Good food especially the breakfast buffet!"
• "Great buffet style breakfast with a good range."
• "They loved the food and the play area which is kept very clean, staff were lovely in there too!"
• "The food was great we all cleared our plates."
• "Food was delicious, cooked to perfection the lamb what I had."

Cons:

• "Chicken was like eating a rubber flip flop and the only flavour was in the skin in chips but even they came out warm and not hot."
• "The rice was bland and tasteless, naan breads dry like cardboard."
• "Food was terrible, the salad on everyone's dish tasted bitter and unappetising."
• "The food was horrible. I also got charged twice on my card and still haven't received a refund."
• "The Apple Betty looked an absolute state on the plate and was also very dry, meagre and flavourless, and drowned in custard!"
• "The food we had was OK, although without a voucher it's not good value for money."
• "Food absolutely disgusting daughter lasagna was like rubber my steak well asked for med rare didn't know whether to start CPR or give it a name and take it home!"

Ambience and Cleanliness

Pros:

• "Very clean environment and friendly team."
• "It was lovely and clean and the lady that served us was very friendly and chatty."
• "Really clean place despite it being super busy."
• "On first impressions was extremely clean and welcoming."
• "The place is always clean, the bar area, dining area and toilets have never fallen below the expected standard."
• "A clean and a homely vibe."
• "Restaurant and toilets are nice and clean."

Cons:

• "The restaurant itself was very run down, carpets grubby, all chairs/seating were mucky and backs of seats didn't look as they'd been cleaned in months as they were covered in dust and food debris."
• "Toilets were filthy, only 2 of them and one was completely blocked."
• "The ladies toilets however are disgusting as per the photos."
• "All the door handles and paintwork were disgusting, tacky, sticky just horrible."
• "Then went to the toilet gents. Well surprise surprise filthy dirty."
• "Restaurant not very clean either dirty seats sticky tables."
• "The play area... didn't half reek so not so much fun for the parents who are sitting watching."

Value for Money

Pros:

• "Great menu, Fantastic food, other helpful staff always asking if we are ok for drink or if they can get you anything, very reasonably priced."
• "Great prices and served piping hot."
• "The portions are large and great value and paying once for unlimited soft drinks and coffee, obviously made happy people."
• "A very good choice on the Menu, there were 4 of us eating so we chose from the 2 meals for £10.99. Very good value."
• "The 2 4 1 meals are very good value and to a high standard."
• "Food tasted really good and all left nearly empty plates, great value for money, would really recommend this Brewers Fayre Pub 👍."
• "The breakfast was really good quality, good sausages and bacon, all cooked well and a great choice of continental items and drinks."

Cons:

• "I ordered the Giant Yorkshire with gravy but really there was no gravy to be seen and it was certainly not worth 10£."
• "Paid over the odds for food i would have gotten better elsewhere."
• "The curry was £9.49 but wasn't worth £5."
• "Today cost me over £60 but if I was asked what our meal was actually worth you'd be lucky if I'd have paid £20."
• "Food poor quality, because the new york burger I got the first time was stone hard and pink in the middle."
• "Sent out stone cold food. A 'medium rare' steak come out well done, stone cold peas and cold & soggy chips."
• "Poor quality food, foul service."