Leaders Letting & Estate Agents Croydon Reviews Summary

Customer Service

Pros:

• "Always good to see a lettings agency that acts professionally, good job Leaders!"
• "They took in account my concerns and were prompt in their service to resolve my issues."
• "Incredibly friendly and helpful staff, always quick to respond to any queries couldn't rate them any higher has been an absolute pleasure."
• "Special thank you to Mhya and Shivon who were so helpful, cheerful and professional throughout the whole process."
• "Big thanks to Kurwahn especially for all his help! 10/10 recommend!"
• "Leaders were very professional and proactive, especially once the offer was accepted (when things can get delayed due to poor communication)."
• "Our (several and varied) queries were responded to very quickly and the response was always positive and helpful."

Cons:

• "Complete mistake and a waste of time customers do not recommend."
• "They are slow in coming back to you when you have a query which we found when looking to rent and especially when tenancy ended and we had a dispute with our landlord."
• "Every time i see a property online and want to view each time i call there is always a lie to be told."
• "Never answer their phone, when they do, they are rude and extremely unhelpful."
• "Lack of response time, poor customer service (every time i called they sounded fed up when all I wanted to do was move into THEIR PLACE), disorganisation and people generally not caring whatsoever."
• "No inspection on the day I move out. 5 weeks later no word from Leaders property management team."
• "Poor comms (if at all), a property manager (Kim) who seemed surprised when I asked for the courtesy of updates on fixing issues at the flat we rent."

Property Management

Pros:

• "I rent a pleasant flat which your company manages for the owner."
• "Really fantastic service. Our move with Leaders has been great, they kept us well informed from the beginning and made our move as smooth as possible."
• "The whole team was helpful But again hats off to Shivon for a people skills and I think Bairstow Eves should take lessons from her on customer service."
• "I’m really impressed overall with Leaders Croydon, they have been so caring to my elderly mum who has found the selling process quite stressful."
• "We received offers above the guide price and completed a successful sale. I can't recommend Beverley and her team highly enough."
• "Had a really positive experience with leaders during the Sale of my property."
• "Leaders have provided professional advice and guidance for over 7 years...the staff are courteous and approachable serving tenants and landlords alike."

Cons:

• "Expensive as compared to other high street agents at the same time very slow when it comes to work being done by property management department."
• "They completely mislead me to a house which was promised to clean but in fact is probably one of the dirtiest houses I have ever seen."
• "They said that before we move in, the house will be deep cleaned and the wall painted freshly but they didn't do none of it."
• "Great service when they want your business (rent/tenant) but once moved in the property management has been terrible."
• "The house was to be the minor renovation and painting and it turned out that the house is a fungus, mold and so on."
• "Also I have had issues with the six monthly inspection reporting that the property was fine, then when I've been round myself I found it was filthy, like the tenant hadn't cleaned it since they had moved in."
• "I needed a mattress changed and I kept being told the landlord lives overseas and that they don't have a response from him."

Staff and Agents

Pros:

• "For anyone thinking of renting or listing their flat to rent, then definitely speak to Myha first."
• "I had a great experience working with Samara Powell as my letting consultant."
• "Big thank you to Samara Powell. She helped my sister and I with the process of moving into our new place."
• "Me and my partner was looking for one bedroom flat and we found the perfect flat to make our home with Samara Powell!"
• "I would like to say a huge shout out to Myha who is a letting agent at leaders in Croydon."
• "Jamie has been very helpful in sorting out issues with tenancy and ensure we compliant with recent regulations."
• "I was impressed with the level of professionalism and customer services from the Lettings Manager, Rezah Jaufuraully​ and my direct contact Myha Reid​ Senior Lettings Negotiator."