Address: 517-519 Garratt Ln, London, SW18 4SW, United Kingdom
Phone: +442037921026
Rating: 4.9
based on 573 reviews.
Customer Service
Pros:
"Great service, was very supportive and informative when me and my family had enquires and requested additional information."
"The agent Shyanne was highly professional, efficient, friendly....a very positive experience dealing with her, made the whole process easy."
"We felt well supported by a highly capable individual and a professional, approachable wider team."
"Sophie gave impartial, fair and knowledgeable advise when we were unsure which property to go for - which really helped us come to our decision."
"They were also great at communicating, keeping me up to date throughout."
"Sophie couldn’t have been more helpful and accommodating - she is always quick to respond, keeps us updated and informed."
"We truly feel like we can trust them and that they will give us the best advice in selling our property, and potentially even buying our next home through them."
Cons:
"I had a budget of £450k and I was treated as someone poor."
"No regard for tenants what so ever. Very much a 'get the cash and go approach' with their bias strongly positioned towards that of the landlord."
"Over this process we dealt with estate agents form other firms who were really pushy and overbearing."
"Honestly one of the worst, most unhelpful agencies I've ever had to deal with."
"We still haven’t received a single email."
"I guess they only help people who can afford properties of £600k and above."
"I went in there once and refused to go back as I was looked up and down like a peasant and was pretty much stared down out of there."
Agent Performance
Pros:
"Jim has helped us when selling our house and has been fantastic throughout the whole process."
"Simon Jermak from Earlsfield has been incredibly helpful, quick and super friendly throughout the whole process."
"Tom was fantastic when selling our flat - always helpful and extremely knowledgeable about the local property market."
"Tom Roper provided excellent service throughout including guiding us and our buyers through the steps to exchange."
"Working with Ryan Rrapo made the experience of buying my first home far easier and less stressful."
"Tom Roper was our sale negotiator. He guided us throughout the process of buying our first home with impeccable efficiency."
"We have just exchanged on a flat through KFH and dealt with Tom Roper who we couldn't recommend more highly."
Cons:
"After a long wait, and series of unhelpful phone calls, we were forced to go to dispute."
"Actively avoid Roman Radaev!! He won't help you with anything."
Communication
Pros:
"He was extremely responsive and made an effort to actively stay in touch and provide updates in a very timely manner."
"Always professional, considerate and when they arranged a viewing it was accompanied by one of the team."
"He was very punctual, responsive and always available whatever the issue."
"Ryan helped us with our home purchase in the area, from the off he was approachable, available and honest with his feedback."
"Rebecca's communication and feedback was exceptional."
"Sophie Goodlace from KFH helped with our recent sale."
"KFH portal was also really easy to use and whiz through documents quickly and stress free."
Cons:
"We still haven’t received a single email."
Professionalism
Pros:
"The team at KFH Earlsfield have been nothing short of brilliant in all aspects of helping us sell our flat."
"Would thoroughly recommend this agency to anyone looking to rent in the area."
"We had an incredible experience buying our property with KFH thanks to Tom."
"Would highly recommend using KFH Earlsfield whether you're looking to buy, rent or sell a property - 10/10 service, great work!"
"I have honestly never worked with a more efficient Estate Agency."
"I’d definitely recommend using KFH to anyone in the area looking to sell their property."
"KFH are in my view are one the best Estate agencies in London."
Cons:
"Honestly one of the worst, most unhelpful agencies I've ever had to deal with."
"Actively avoid Roman Radaev!! He won't help you with anything."