Folklands Estate Agents Reviews Summary

Staff Service

Pros:

• "The staff there are the most helpful and endeavour to support you throughout your journey."
• "The team have a positive/friendly attitude and are very quick to respond and find resolutions."
• "Paul Harris helped us to sell my late mum's house. He always kept us fully informed and went above and beyond."
• "Sophie and Richard have been exemplary, going above and beyond to not only sell our house but to also facilitate a tough process with a lease extension."
• "Sophie was absolutely delightful and full of local knowledge when showing us our, now, house in East Croydon."
• "Sophie specifically were very responsive, pleasant and efficient in ensuring all communications happen in time, effectively and respectfully."
• "They were consistently great with communication and a pleasure to work with."
• "Richard Marsh was absolutely wonderful! He honestly helped in making the whole process of purchasing a property so smooth and hassle free."

Cons:

• "Hi everyone I will not recommend dis agenti. They don't give the deposit back and they are rude."

Professionalism and Expertise

Pros:

• "Richard from Folklands was incredible. He was timely with responses to any questions we had."
• "Paul always made us feel supported and put us at ease with his experience and caring ways."
• "Richard gave us excellent advice throughout."
• "Richard and Paul are amazing - provided extensive help throughout the selling process, and kept me updated at every stages."
• "Richard and his team guided me through the sale process with the utmost professionalism, patience and above all, honesty."
• "Richard and his team made the utmost effort to sell my property for the best price, and were attentive until the very end."
• "Richard recommended reliable tradesmen to do the refurbishment to my flat and I was absolutely delighted when the works were complete."
• "They were well-informed, hard-working and great communicators."

Cons:

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Communication

Pros:

• "Sophie was excellent at communicating with us during viewings and gave feedback on every person who came to look at our property."
• "Richard was amazing throughout but especially when the offer had been made. He ensured both us and the buyers were kept updated throughout."
• "Paul, Sophie and team were brilliant - continually checking in and remaining invested in the full process."
• "I remember the first time we came to visit the property, Paul had 5 to 6 pages long detailed hand-written notes in order to respond to our queries."
• "They were always a calm and patient voice on the other end of the phone and as a first time buyer for me this was very reassuring."
• "Richard and the team were extremely helpful throughout the process of letting out my flat."
• "I've just bought a property where Folklands were the agents. Richard Marsh was excellent throughout the entire process."
• "We were kept fully up to date throughout the process."

Cons:

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Handling Issues and Challenges

Pros:

• "Folklands went above and beyond to sell our house in a difficult market. They didn’t give up when buyers pulled out for various reasons."
• "I had lots of problems throughout the sell, such as my solicitors closing down right before exchange of contracts without them notifying me but Paul was there to help."
• "They managed the process with our buyer and kept the information and communication flowing."
• "We had multiple unforeseen issues and delays which meant our sale took two years. However, at every stage Richard and his team provided us with patient support."
• "Richard and his team go above and beyond to help their clients. They are true professionals in the sector!"
• "My property sale ran into several problems, all of which Richard personally helped to solve."
• "He was always proactive and on hand with excellent advice, even going the extra mile to use his contacts for second opinions."
• "We hit a number of unforeseen issues and delays which unfortunately dragged our sale out over two painful years, but every step of the way Richard and his team have gone above and beyond."

Cons:

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