NBK Norwich Bathrooms & Kitchens Reviews Summary

Customer Service and Team Interaction

Pros:

• "Stuart was a delight to meet and work with as we planned our project."
• "We absolutely made the right decision for us."
• "All members of the company from Director to Labourer were friendly, respectful and a pleasure to deal with."
• "The whole team were very friendly, patient and professional, nothing too much trouble."
• "The whole experience of having our kitchen replaced has been made very easy by everyone we have dealt with at nbk."

Cons:

• "Obnoxious sales person who on entering the showroom without any consultation or at that stage with us viewing the showroom, informed my wife and I that we could see bathrooms at a trade centre nearby or the tile showroom across the road."
• "Appalling customer service.... £250 for what, at this point they did not know if they could design anything for us."
• "Dire - I wouldn't touch these people with a barge pole! Very slick showroom presentation but the fitting was a nightmare."

Project Management and Execution

Pros:

• "Throughout our installation he always made sure that we agreed with the work he’d carry out for the day."
• "Their communication was excellent and we were never left not knowing what was happening."
• "Ryan, our project manager, kept us informed of any challenges or changes we needed to consider."
• "The entire process was project managed for the minimum of fuss and disruption during the fitting stage."
• "The project was approached with all the professionalism and care that a bigger task would have been."

Cons:

• "Initially advised it would take 3 weeks, then 4-5 and it ended up taking 7 weeks."
• "We had only been in the shop for 5 minutes when a very rude women interrupted our conversation to tell us that they would not do any designs or put in any effort unless we agreed to paying them £250."

Quality of Workmanship and Finish

Pros:

• "The walls were stripped of tiles and new ones fitted. I had a new floor and a new toilet."
• "Lee Howard our fitter did an excellent job, the result exceeded our expectations."
• "The fitter, Damien, did a fantastic job, he is a hard worker, did a high quality job and obviously takes pride in his work."
• "The quality of the products and installation is excellent but ultimately it's down to the fitter to do all the hard work to ensure the finished result is perfect."
• "First-class; highly recommended! We carefully considered many firms in the area before asking NBK to install both a new bathroom and new downstairs cloakroom."

Cons:

• "The guy who turned up wasn't even a qualified plumber but a boatbuilder. He managed to have water running down the wall below the bathroom."