Address: Firlands Mill, S Parade, Pudsey, LS28 8AD, United Kingdom
Phone: +442078460122
Rating: 2.8
based on 98 reviews.
Professionalism
Pros:
"Ella, from the home made team certainly has been the best I've liaised with."
"I must say it was an outstanding and memorable experience that exceeded my expectations."
"Joel Pinney who showed us the flat in Assembly (Wembley Central), he is really cool person to meet."
"Sofia who showed me the place I was looking at deserves a 5 star. She was very professional."
Cons:
"They have shown behaviour that sometimes gave me the impression of racism towards me."
"Rude and negligent. They did not give us all the information about the property when moving in."
"Rubbish service, ghosted as soon as they received the holding deposit."
"For the past 6 weeks we have witnessed the utter lack of professionalism, confusion in communication, disregard."
Communication
Pros:
"Truly pleasant experience as a landlord and for my tenants. I loved the instant communication through whatsapp."
"They were super patient and helpful. Took the time to not only answer my queries but take my concerns on board."
Cons:
"You can never find them on the phone only by email that is if you wait for weeks."
"They are still withholding money that is owed to me. Of course when you call in, the lines for property Managment never get answered."
"They kept offering properties that weren't available and as soon as I went to make an offer, would be told the property has been taken off the market."
"Avoid at all costs!! The walls are thin in the properties they advertise and they are in partnership with the devil aka BRNS."
Rental Process
Pros:
"Homemade made my apartment hunt seamless. They were the first agency I booked viewings with when I moved to London."
"They took care of everything from start to finish! Amazing experience."
Cons:
"They have shown behaviour that sometimes gave me the impression of racism towards me."
"I have paid upfront rent for a whole year and I am supposed to move in tomorrow."
"The walls are thin in the properties they advertise and they are in partnership with the devil aka BRNS."
"We don't know if the agent lied to us knowingly or if he just didn't know the laws in the UK."
Customer Service
Pros:
"I want to express my gratitude and share my positive feedback with you."
"I'm very pleased I chose Home Made and Greta answered my call. Very professional but most important of all, very kind!"
Cons:
"I am appalled!!"
"I will never deal with this company in the future and I would advice to avoid them at any costs."
"I have raised my concerns to them many times and got no reply."
"They are still withholding money that is owed to me."