"Amber Blower has been exceptionally professional, understanding, and taken steps not required, and of extra work to herself, to aid me in any and all questions/issues."
"Very professional and always responds to my emails and questions very promptly."
"Really happy with the service provided! Lara and Tina were professional and prompt and very helpful."
"The whole team were amazing, honest and absolutely reliable."
"We would highly recommend Derek and the team for management of property lettings."
"A big thank you to the team, especially Ann-Marie Kirby, for the efficient, comprehensive and friendly service."
"We have received an excellent service from Alexander & CO’s letting department, particularly from Philip."
Cons:
"Absolutely poor service from Derek Turney. No customer relation whatsoever...."
"Ripped felt in porch ?..... had to keep buckets to catch rain."
"They refuse to get the landlord to do repairs....... their trick is to keep getting trades to come and assess the job and then do nothing."
"It goes on and on and the Lettings Manager..a man......is a nasty misogynistic excuse for a decent human being."
"Put up rent £200 a month, said they would do repairs....... nothing for 3-4 months when I moaned I got ...KICKED OUT."
"They didn't notify me of an inspection, the person barely knocked and then came in."
"Work that took 18 months to never."
Communication and Support
Pros:
"Andy who was fantastic in advising us with exactly what we needed and was very knowledgeable in all aspects."
"Matt’s communication was absolutely flawless and was always in contact with us, he is extremely proactive as well."
"They contacted us very efficiently when a property came on the market."
"A lovely, friendly, professional team!"
"We have been clients of the firm for nearly 30 years and appreciate the wide range of services provided."
"Lara Wadey from Alexander & Co Letting Agents for the process of letting a property for my daughter and I must say that her service and guidance were nothing short of exceptional."
"Anne Marie my property manager who was really helpful the first day and took anything I was asking for including an out of hour call for an emergency."
Cons:
"RIP OFF..RIP OFF..RIP OFF"
"No extractor fan in bathroom."
"Prepare to give all the details of your life just to register (not even viewing or renting) and then they will ask for a UK guarantor even if you clearly have the budget and have a steady job."
Relocation and Property Management
Pros:
"We relocated from Scotland to England, we were really skeptical on getting an apartment, fortunately for us, we found Alexander & co estate agent."
"We sold our property with Alexander & Co, and we couldn't recommend them enough! from start to finish, they were on the ball, and we were kept up to date with the process regularly."
"As an organisation they have always gone the extra mile to ensure the both myself and the tenants are satisfied."
"The staff are extremely knowledgeable, competent and helpful, at times going above and beyond what I would expect from them."
"Alexander and Co Aylesbury was very professional and made the whole process stress free keeping me regularly updated on potential houses to my requirement."
"Always very helpful, friendly, professional and effective."
"Such great communication all round, Ann-Marie, you are a brilliant asset to the company."
Cons:
"They will do everything to keep ur deposit after u move out."
"Rent from them if you want kiss GOODBYE to ur DEPOSIT."