Kinleigh Folkard & Hayward Reviews Summary

Agent Performance

Pros:

• "Sarah Thomas at KFH has been absolutely fantastic throughout the whole process of my first home purchase."
• "Damien and Amy went above and beyond in levels or service and their advice was invaluable."
• "Charlie Larwood was fantastic throughout the whole process."
• "Sam (our agent) was very efficient, kind and extremely professional. She was brilliant from the beginning until the end of the renting process."
• "Kinvara is a hardworking professional and a delightful and sincere individual."
• "Amy Lawes managed to sell our flat off-market post lockdown. She was absolutely instrumental in managing our chain all the way through to completion."
• "Nikolaj at KFH is one of the best real estate agents I have ever dealt with in London."

Cons:

• "The experience of leasing a flat for my son got off to a terrible start."
• "6 months on and we are still waiting for the works to be done that was agreed before the contract was signed."
• "Serious issues when moving in to the property, KFH have been reasonably responsive however the issues mean our move in had been impacted and we could not unpack immediately."
• "I had someone else for my initial viewing who was about half an hour late and then rushed my viewing because he had other people in after me."
• "The experience of leasing a flat for my son got off to a terrible start. On handover the flat was dirty, in bad repair and came with mould and a non functional fridge freezer."
• "KFH are great to secure the tenancy and take your money but awful at the management and getting things done."

Customer Service

Pros:

• "So grateful to Charlotte, for all her help in finding us a fantastic place to live."
• "Farhana has made my first London rental experience incredibly easy."
• "We were really impressed with the team at KFH."
• "It was really great experience with KFH agency. Samantha and her colleagues were helpful and kind with us."
• "I wouldn't hesitate to use them again or recommend them to friends and family."
• "This is my first time looking for a property to let in London, my first time dealing with KFH and also the first time that I can truly say that I experienced what first class consultancy is like."
• "Samantha helped me so so much with renting my flat."

Cons:

• "We swapped to KFH after our previous agent failed to relet our property in 3 months in a tight and busy market."

Professionalism

Pros:

• "Renee is extremely professional and understood our requirements."
• "Tom, Megan and Rebecca did a fantastic job letting my flat, being an ex agent myself I can be highly critical, but I could not fault them, they are proactive, professional and most importantly, know how to 'get the ball in the back of the net!'"
• "Excellent customer service, Millie was very professional in dealing with our enquiry."
• "Fergus and his team delivered an excellent service throughout."
• "We bought our house with KFH acting as agents. They were professional, responsive and extremely helpful throughout."
• "Fantastic experience dealing with the team through the viewings stage."
• "Damien was very responsive and worked closely with us through to completion."

Cons:

• "I fully recommend this Establishment for the relaxed experience rather than the hustle bustle atmosphere of a corporate entity."