Dixons Sales and Letting Agents Bearwood Reviews Summary

Professionalism

Pros:

• "They are well trained, professional and 'know their stuff'."
• "Great team and company."
• "Spoken to Chloe on the phone today and was pleasantly surprised with how professional and friendly Chloe came across during the call."
• "They are professional and approachable at all times."
• "Chloe Martin have being a great help to us, she is very friendly, cooperative, and professional."
• "Amy who showed us the house is very friendly and professional."
• "They are highly professional in there dealings and very skilful."

Cons:

• "Thought Dixons would be good. Terrible communication."
• "An agent - Jimmy (??) - was not very helpful in showing the place ('this is a living room'; 'idk, I need to check')."
• "AVOID! I went to Dixons to purchase a property on 2 occasions, I had to constantly call up to arrange a viewing."
• "You may have to chase them excessively. The professionalism is non existent."
• "Really poor service. I called from 9am till 11 pm to ask about one property and no one answered my call."
• "Phoned up to ask them were the viewing was and they had the cheek to tell me that they had already Let agreed the property."
• "I found the Manager to be quite rude in her tone and unsympathetic."

Service Efficiency

Pros:

• "Kim and Amy worked really hard to rent out my property quickly."
• "Excellent and efficient service from the viewing to moving in."
• "Excellent lettings agents. Quick and efficient service with really good communications."
• "Dealing with this company has been AMAZING. The property was sorted within weeks, communication has been great from the start and they actually care."
• "The team were very responsive, professional and courteous throughout the engagement."
• "The management team are highly efficient and good value for the service they deliver."
• "The leasing process was streamlined and efficient."

Cons:

• "The sales team had some issues with my keys (both thinking they had them, then losing them) which caused unnecessary hassle."
• "Totally disappointed from the lookalikes service."
• "They attempted to force me to use their in-house Mortgage Broker at wopping cost of £680 where most other in-house Brokers are free."
• "They quoted 24 hours to do the landlord reference. It's been 2 weeks now and they still have not sent it through."
• "I completely understand that property’s go fast however when you have put so much effort into to liaising with there estate agent for them to then go behind your back and let it and not even inform you that they have done that severely unprofessional and will not be using ever again."
• "Rented a property for 8 months... we was left without a boiler for 3 weeks and this was during the period of the winter where it was the coldest in the area in years."
• "Jst rent a house one week ago through dixons and shifted hear 2 days ago and i found severe condition of water blockage."

Customer Care

Pros:

• "Thank you all at Dixons Bearwood. Highly recommend."
• "I would just like to highly recommend Property Consultant Aaron and Kerri at Dixons Estate Agents in Bearwood and would give them a 5* rating."
• "Excellent service when I wanted to rent a property in Bearwood."
• "A massive thank you to Collette, Kimberley & Danielle, as always you were prompt in finding me great tenants."
• "Service here is brilliant."
• "I highly recommend Sam and the team at Dixons Bearwood who have just managed the sale of our flat."
• "Great service and we would recommend."

Cons:

• "Do not pay any up-front to the mortgage advisor nor to Dixons agent, they will trap you with your money to buy property using their service."
• "Avoid dixons if you want to buy a home. I've heard of certain agents having an agenda!"
• "Absolutely appalling, got in contact with the estate agent about a property that I was interested in went to arrange a viewing on z property and explained that we was relocating from 150 miles away so wouldn’t be able to do a in-person appointment, Agreed and said that I would be no worries and would send a video viewing over to me the next day."
• "They didn't even seem to know the process of exchanging contracts."
• "Just wanted to book a viewing to see a house and the woman on phone asked us to take a photo of our contract."
• "This is just a warning for first-time buyers that this isn't the estate agent for you."
• "In January 2019 they wouldn't allow me to view a house for sale until they give me a mortgage in principle."