Philps Bakery Reviews Summary

Pasty Quality

Pros:

• "Best steak pasties in Cornwall and yes I am cornish me ansome."
• "Whenever I'm in Hayle, I always pop in to Philps for a steak pasty, they are very tasty."
• "Tried steak pasty, excellent."
• "Absolutely delicious pasties with generous portions of meat and veg."
• "Philps is simply the best - in terms of filling, flavour and pastry."
• "Insanely great pasties. Super value for money…so good we went twice in a week and brought a load home for the freezer. Packed full of fillings and flavour - the best!"
• "Superb cornish pasties. Hot and well seasoned filling, crumbly delicious shortcrust pastry."

Cons:

• "I do not think they are worth the £6 plus now charge for a large pasty."
• "However I was bit disappointed with its taste compared to two years ago. They seemed abit bland."
• "Ordered this morning a 'Thai chicken pasty', but it was below the average cornish pasties."
• "Pastry was a little thin and not as crispy as I'd like."
• "Quality of the pasties seems degraded."
• "The pastry was horrible .. thick, dry & tasteless… seagulls enjoyed it!"
• "This product was tasteless no jelly not a trace of seasoning surrounded by soggy flavour less pastry."

Customer Service

Pros:

• "Staff are always proper nice too."
• "Service is quick and efficient though and the pasties are very good."
• "Very friendly staff and everything looked appetising."
• "Read on line about this place and wow queues and the service with a smile friendly staff."
• "Lovely helpful staff."
• "The staff are mega friendly and helpful and whilst the shop is busy they are engaging and give you time so you don't feel rushed."
• "Went in Philps today Tas who served me and my husband was very friendly and so helpful, she was amazing and a credit to the team."

Cons:

• "Staff were incredibly unhelpful and customer service was awful."
• "Staff was very rude never been spoken to like that in my life."
• "Dont try their AWFUL DELIVERY SERVICE."
• "However on the couple of occasions we visited they didn't have what we wanted."
• "I was served by a rude blonde lady."
• "Felt like they were trying to get us out of the shop as quickly as possible."
• "Additionally kindly inform the short fat middle aged woman with glasses to stop shouting orders whilst staff are trying to serve customers it's ignorant and irritating."

Value for Money

Pros:

• "The pasty is a good price for what you get."
• "I got the large one which is massive and I reckon good value."
• "Really filling and great value for money."
• "Best pasties in Cornwall! The staff are friendly, prices are reasonable and the pasties are delicious."
• "Would definitely go again. The large pasty is massive!!"
• "Bit pricey, but really big and really tasty."
• "Expensive but worth it."

Cons:

• "I purchased 4 of their traditional pasties they just weren't nice put 2 in the bin."
• "over priced."
• "Had 2 pasties on 2 separate occasions.. were both cold and very expensive."
• "Lost a star because the 'lucky pasties' were bare expensive."
• "Do you want to pay £5.00 for a pastie?? Then you've come to the right place! leave all reason at the door and remortgage in time for lunch."
• "Overall £52 to feed the seagulls."
• "Very disappointed to have driven from st Ives to buy frozen pasties and then told that I couldn't buy them today as stock was low."

Availability

Pros:

• "We always go to philips when in hayle but unable to get down this year so ordered some to be delivered fabulous same wonderful flavour quick delivery arrived when said will definitely order again."
• "Keep up the good work you lovely people Proper Job me ansums~Pat and Malcolm keast Penzance."
• "Quite a long queue but worth the wait."
• "Customer parking is available but be warned it gets very busy in tourist season."
• "There is a carpark so you can run into shop."
• "Some picnic table seating outside and there is a large car park."
• "Has parking available."

Cons:

• "Just don't ask for a large, they never seem to have them even if you do get there at the start of lunchtime."
• "Bought 2 pasties stone cold went back to complain as you’d expect a pasty to be hot /warm at least."
• "Very often out of stock later in the day."
• "Ordered 20 pasties to be taken home as presents for family and friends... All we had was 10 traditional and 10 Cheese (which we never even ordered)!"
• "10 people in the queue and waited 45 mins. Way too long."
• "This product was tasteless no jelly not a trace of seasoning surrounded by soggy flavour less pastry."
• "From a tourist perspective I will not be waisting my time again queuing here."