Address: Brough Rd, South Cave, Brough HU15 2DB, United Kingdom
Phone: +441430424342
Rating: 4.0
based on 133 reviews.
Customer Service
Pros:
"Customer service is absolutely excellent, thank you Debbie box, Rosie sexton for keeping me updated all the way."
"Everyone on site was friendly and very helpful."
"The staff are very helpful they couldn’t do enough for us any little problems were dealt with quickly."
"Very informative and helpful staff. No hard-sell tactics and no bluster."
"Wonderful service when I arrived, helpful staff in reception and the workshop, all done within an hour and no charge."
"They have returned calls and resolved any questions I had."
"Louise in service is brilliant 👍."
Cons:
"Telephone manner disgusting."
"they really did not want to know, and would not even return my emails."
"On numerous occasions having need to speak to them only to be let down by being told that there is nobody around to take our call."
"Every time I phoned I was told I needed to speak to Nigel but he was never at his desk and didn't return any of my calls as promised."
"other faults identified but the after sales team seem very lacksidasical, and more interested in fobbing me off."
"Work you have to chase with numerous phone calls not returned."
"No after sales service what so ever. Over a year since we bought our caravan from then and still waiting for them to replace the cracked window!"
After Sales Support
Pros:
"Outstanding support with my warranty issues from Emma and her colleagues at Wandahome."
"A big shout out for our dealer Wandahome South Cave. Our Adamo went back to them yesterday for the internal light wiring to be altered. Emma and the service team could not have been more helpful."
"Super after sales service from Emma Page who went out of her way to remedy a delay in repairs."
"The service has been excellent including their after sales, I recently popped in while passing with no notice with an air lock problem in my heating system which they promptly solved for me."
"staff were friendly and helpful on rectifying the faults and getting the camper van cleaned before we left the yard."
"We have nothing but praise for the staff and technicians at Wandahome."
"Can’t fault the service when buying our new caravan."
Cons:
"Diabolical aftersales care. Sales team tell you if there’s issues after buying your new caravan it will be sorted. Beware ........"
"The aftercare from wandahomes has been appalling."
"Dreadful after sales."
"So unhappy with the after sales service we have RECEIVED."
"I cannot believe how poor the after service is and that they show no compassion at all."
"Appalling aftersales. Will never use this company again."
"The after sales service at this company is non existing."
Value and Pricing
Pros:
"The sales team offered us the best price nationally on a brand new factory order caravan by some margin and contact during the process was just fine."
"We are really pleased with our purchase and service they provide."
"Great range of supplies for your caravan. Always been impressed with the prices and the staff are friendly."
"Travelled down to Wandahomes South Cave to part-ex our van for a brand new Swift Elegance, we just have to say that the buying experience was one of the best ever!"
"We have just collected our Westfalia from wandahome Brilliant experience from start to finish, and a great deal...thanks Andrew ...."
"Would definitely recommend Wandahome."
"Would highly recommend Wandahome."
Cons:
"Having now sought the repair work and had it revalued it transpires that they had not been as honest as they made out and it was massively overpriced."
"Storage is over priced, price rise every year with no warning or explanation, poor customer service, disinterested."
"Price change, product delivery date change, giving misleading information on sales order paperwork saying if I had a change of heart they were reasonable people and my deposit was refundable was not the way it panned out."
"Dissapointed that they removed a caravan mover off a second hand van, and sold me a poorer quality one when l questioned it."
"We purchased a 2019 Swift caravan from them and whilst on our holiday we found several faults."
"Nearly four months we have owned our motorhome and its still not right so much wrong keep saying parts on order."
"The bailey we found and liked had a motor mover on it the sales man who dealt with us told is that it was a old couple who had the caravan and the motor mover was staying on. When we picked the caravan the motor mover had been taken off."
Facilities and Accommodation
Pros:
"The facilities on the campsite are again first class."
"Our caravan was already pitched electrics and water systems all connected ready for use. It was immaculate."
"Easy to find. Pitches have plenty of space."
"The site has showers and toilets, a garage supermarket across the road to get supplies and the well equipped Waudby's accessory shop also on site for any extras we needed."
"The facilities were brilliant, the free towels in the clean modern shower block were a great touch."
"We stayed overnight to get used to and learn about the caravan."
"My husband and I have stayed on Wandahome caravan park this weekend and have already booked to come again."