Address: Whistler Dr, Glasshoughton, Castleford WF10 5HX, United Kingdom
Phone: +441977712881
Rating: 4.5
based on 310 reviews.
Customer Service
Pros:
"Fantastic experience they were really friendly and helpful to find us exactly what we wanted and within our budget."
"Great that the dealership offers water and drinks, also free sanitary products in the female toilets - excellent!"
"The team should be really proud of themselves and all deserve a big pat on the back!"
"Chris kept us updated with every step of the buying process very efficiently."
"Very impressed with the overall customer service at Castleford."
"So far the after service has been great too."
"Excellent service from Macin."
Cons:
"Absolutely abysmal! They're new to buying cars, by their own admission, and have a way to go to get their internal processes sorted!"
"Now nobody wants to ring us back!! Appalling."
"Awful service. Had a date and time for my appointment to collect my car. Was sat waiting for an hour."
"DO NOT BUY FROM HERE! Bought a car 48 hours ago but due to motorpoint not transferring the funds we are still without a car."
"Customer service very rude and unhelpful."
"The main issue was aftersales, I paid for dashcams, which are fitted by a 3rd party. This 3rd party company never contacted me and never sent me them or fitted them."
"When taking it further to Motorpoint customer service, they were shocking and could not care less."
Car Quality
Pros:
"The car was immaculate and like new."
"The quality of the car and also the high level of service I received far exceeded other dealer experiences I had received."
"Selection of cars available was excellent. Most makes and models on display with no vehicle over 25000 miles."
"The car was ready to look at on time and in great condition."
"The car was immaculate."
"The car two years old looks and drives like it is straight out of the factory yet cost less than 50% of new price, really happy with Motorpoint Chesterfield."
"The car to say is '2nd hand' was prepared to the point it looked better than the cars we had looked at other dealerships."
Cons:
"damaged car if you want to pay over the odds for a damaged car go to motor point."
"Once we got to view the car it had lots of over spray on the bonnet / door and was not very presentable dirty even though it was on the shop floor."
"Car definitely NOT had had its multi point check."
"The car we viewed was terrible inside. The staff were pushy."
"Sold me a car with a scratch in that they kindly buffed out but didn’t point out the chip in the windscreen and now won’t do anything about it."
"Car wasn't really that clean covering in polishing compound."
"One negative - the car's windscreen washers don't work which doesn't speak volumes for their multi-point check on a car only 10 months old."
Sales Experience
Pros:
"I visited quite a few different dealerships in the past and I can't recommend Motorpoint highly enough."
"I would recommend Motorpoint to anyone looking for a great car and a friendly helpful team with no pressure selling."
"Fantastic, from the moment I entered the premises I was very well looked after."
"I fell in love with the car and fell in love with the process too."
"Definitely the best car buying experience, I've ever had!"
"Motoropoint make it easy and offer such a friendly service."
"I could not recommend motorpoint anymore that I do! Brilliant sales team, outstanding customer service and an amazing family like environment."
Cons:
"I felt judged and dismissed by the staff there and didn't even get an opportunity to test drive the car."
"The shop floor sales guys were all sat around doing Jack all."
"Had been given a quote for part exchange on my car which was guaranteed at Burnley, only for the manager to be called over to have a look at my car to say it didn't matter what Burnley had said it would be his decision, causing upset."
"They contacted me to arrange a test drive for a car I’d seen and was interested in. Appointment was made, and confirmed. However, when I got there, they said the car had been sold."
"Two little things that have just taken the shine off, no car mats in a £29000 vehicle, told by customer services they take out all car mats from their cars."
"Had to wait 30 minutes past our appointment staff didn’t seem to care."
"Absolutely no sense of urgency or customer service. Very close to them losing the sale."