Motorpoint Castleford Reviews Summary

Customer Service

Pros:

• "Fantastic experience they were really friendly and helpful to find us exactly what we wanted and within our budget."
• "Great that the dealership offers water and drinks, also free sanitary products in the female toilets - excellent!"
• "The team should be really proud of themselves and all deserve a big pat on the back!"
• "Chris kept us updated with every step of the buying process very efficiently."
• "Very impressed with the overall customer service at Castleford."
• "So far the after service has been great too."
• "Excellent service from Macin."

Cons:

• "Absolutely abysmal! They're new to buying cars, by their own admission, and have a way to go to get their internal processes sorted!"
• "Now nobody wants to ring us back!! Appalling."
• "Awful service. Had a date and time for my appointment to collect my car. Was sat waiting for an hour."
• "DO NOT BUY FROM HERE! Bought a car 48 hours ago but due to motorpoint not transferring the funds we are still without a car."
• "Customer service very rude and unhelpful."
• "The main issue was aftersales, I paid for dashcams, which are fitted by a 3rd party. This 3rd party company never contacted me and never sent me them or fitted them."
• "When taking it further to Motorpoint customer service, they were shocking and could not care less."

Car Quality

Pros:

• "The car was immaculate and like new."
• "The quality of the car and also the high level of service I received far exceeded other dealer experiences I had received."
• "Selection of cars available was excellent. Most makes and models on display with no vehicle over 25000 miles."
• "The car was ready to look at on time and in great condition."
• "The car was immaculate."
• "The car two years old looks and drives like it is straight out of the factory yet cost less than 50% of new price, really happy with Motorpoint Chesterfield."
• "The car to say is '2nd hand' was prepared to the point it looked better than the cars we had looked at other dealerships."

Cons:

• "damaged car if you want to pay over the odds for a damaged car go to motor point."
• "Once we got to view the car it had lots of over spray on the bonnet / door and was not very presentable dirty even though it was on the shop floor."
• "Car definitely NOT had had its multi point check."
• "The car we viewed was terrible inside. The staff were pushy."
• "Sold me a car with a scratch in that they kindly buffed out but didn’t point out the chip in the windscreen and now won’t do anything about it."
• "Car wasn't really that clean covering in polishing compound."
• "One negative - the car's windscreen washers don't work which doesn't speak volumes for their multi-point check on a car only 10 months old."

Sales Experience

Pros:

• "I visited quite a few different dealerships in the past and I can't recommend Motorpoint highly enough."
• "I would recommend Motorpoint to anyone looking for a great car and a friendly helpful team with no pressure selling."
• "Fantastic, from the moment I entered the premises I was very well looked after."
• "I fell in love with the car and fell in love with the process too."
• "Definitely the best car buying experience, I've ever had!"
• "Motoropoint make it easy and offer such a friendly service."
• "I could not recommend motorpoint anymore that I do! Brilliant sales team, outstanding customer service and an amazing family like environment."

Cons:

• "I felt judged and dismissed by the staff there and didn't even get an opportunity to test drive the car."
• "The shop floor sales guys were all sat around doing Jack all."
• "Had been given a quote for part exchange on my car which was guaranteed at Burnley, only for the manager to be called over to have a look at my car to say it didn't matter what Burnley had said it would be his decision, causing upset."
• "They contacted me to arrange a test drive for a car I’d seen and was interested in. Appointment was made, and confirmed. However, when I got there, they said the car had been sold."
• "Two little things that have just taken the shine off, no car mats in a £29000 vehicle, told by customer services they take out all car mats from their cars."
• "Had to wait 30 minutes past our appointment staff didn’t seem to care."
• "Absolutely no sense of urgency or customer service. Very close to them losing the sale."