cartime Rochdale Reviews Summary

Customer Service

Pros:

• "The help from both Paul Owen and Stacey was incredible."
• "Every member of staff was so helpful, nothing was too much of an ask."
• "Fraser was fantastic with helping us to choose and buy our car."
• "His knowledge of my very specialist new car was incredible."
• "Ged and Lianne were both very helpful and answered any questions I had."
• "I was very pleased to be attended by Oli McGrann who was superb in helping me find this lovely car."
• "The salesman who I dealt with was Ben. He was very pleasant and understood why we had to reject the car."
• "The experience was great, the staff I worked with Ged and Lianne were fantastic."

Cons:

• "Sold me a car which wasn’t checked and unsafe to drive."
• "Awful communication throughout the business."
• "Avoid at all cost, they will con you to getting warranty out for £2000 that won't cover anything."
• "The service team in bury car time ordered a new ignition switch but they said its on recall and it'll take up to 2 weeks."
• "No one is giving me callbacks or updating me."
• "Had similar issue when getting MOT done later on and it failed saying coil needs replacing and again it’s outside of warranty."
• "After leaving the pitch was mortified to find something come back on the HPI report."
• "I was informed conflicting information over the phone and in person to what was advertised on auto trader."

Car Quality and Selection

Pros:

• "Fraser was very honest and polite and we even had a laugh with him."
• "Bought our new used car here."
• "Just bought a beautiful Audi Q2 From Fraser Cameron at Cartime Rochdale."
• "We have just bought a lovely new VW Polo from Fraser Cameron at Cartime Rochdale."
• "Excellent service bought a mini convertible from here."
• "bought a hyundai kona hybrid Sunday 30th July 2023, from rochdale been looking for one a while, bloody gorgeous inside out."
• "I have just bought a lovely Mercedes Benz saloon from Fraser Cameron at Cartime Rochdale."
• "I recently purchased an Audi A3 Saloon S Line with CarTime Rochdale and I couldn't fault the service one bit."

Cons:

• "When my husband checked over the car after a test drive the drivers side rear bumper was hanging off, and was all very bent."
• "The repairs are not small jobs."
• "The last job cost £680 which was done a few months prior to this."
• "Just had the immense pleasure of taking delivery of my new beautiful Audi A1."
• "I asked Bill if he could help make it really special."
• "After what must have seemed like 16538965 questions we finally spotted an Audi q2, we originally thought this would be too small."
• "Inside I was given the keys and allowed a few mins in private to feast over the potential purchase before Brad returned."
• "Unfortunately the car was not suitable for my wife to drive, the pedals were set at different heights for her feet being only size 4."

Finance and Administration

Pros:

• "Transaction was dealt with very quickly."
• "Dealing with Ged Barnes at Car Time in Rochdale was a fabulous experience!"
• "Excellent service from Niall. We were very impressed by their showroom and range of cover/ vehicles available."
• "We were very impressed by their showroom and range of cover/ vehicles available."
• "Everything from the test drive to the discussion and quotes of finance was straightforward and chilled."
• "We felt really well taken care of and were never rushed at any point of time or felt pushed to make an immediate decision."
• "We've already recommended him and the dealership to our family members and if we're looking at a second-hand car again in the future, we'd be looking to see what cartime Rochdale has to offer first."
• "Very good experience buying a car and part ex ours with a very good price given."

Cons:

• "Took 4 weeks to cancel a finance agreement and still not refunded my deposit."
• "8 weeks of nonsense and nothing but money wasted."
• "If you are buying a car from Cartime then please get everything in writing before you pay!"
• "The salesman no longer works for them which doesn’t help."
• "I thought to myself, thankfully I have an extended warranty (Careplan) which gives me protection over mishaps like this."
• "My washer jets stopped working few months after purchase, took it to the service department."
• "Despite clear evidence from diagnostics that engine needed to be replaced, they were adamant about having the entire engine stripped."
• "They reverted back to the cartime who fixed the engine."