Address: Norwich Rd, Acle, Norwich NR13 3BY, United Kingdom
Phone: +441493751659
Rating: 4.6
based on 320 reviews.
Price and Value
Pros:
"They had what I wanted at a great price, fast dispatch and delivery the next day."
"I mean order the product, get regular updates on delivery and to top it off I can never find anyone cheaper than them either."
"Received my new AP500S battery replacing the old AP200 for my old Stihl unit and works a treat. Many thanks."
"The staff went above and beyond to get my order to me, even when one of the items went out of stock after I’d placed the order and offered an alternative."
"Ms500i sent out well packaged and with a good courier who left it in a safe place, and earlier than I expected."
"Really competitive Price and had items in stock ready for a Fast delivery to North East Scotland."
"I have brought Stihl items before from this supplier and always found that their prices are some off the most reasonable out there."
"I lived in near by village way back in early 2000, so I was surprised when I found this little shop doing nationwide deliveries of this highly specialized equipment at such reasonable price."
Cons:
"Money taken and no goods arrived. Can't get through on the phone. Eventually had to use visa to claim the money back which prompted them to refund me promptly."
"Order place 14 May. 2 delivery promises with no delivery. Last email requesting updates was sent by me 10 days ago - still unanswered."
"Had to wait a while for my order but mainly due to waiting for manufacturers delay so not their fault at all."
"Absolutely shocking experience. Made order of a couple of Stihl products on may 30th, still not received on the 8th of July."
"Ordered an item that was going to take 5 working days to deliver. It took about a month in the end, received no communication from the company."
"Ordered a mower but it turned out they could not get hold of this item (despite showing it as in stock on the website)."
"I placed a large value order weeks ago. it was supposed to be delivered. nothing arrived. I cannot call anyone as there is no reply."
"Whilst the item displayed as in stock, I waited two weeks with no delivery. I then called as had heard nothing and they simply said it should arrive within another 10 days."
Customer Service and Communication
Pros:
"The staff went above and beyond to get my order to me, even when one of the items went out of stock after I’d placed the order and offered an alternative."
"Did have my choice of Harry mower in stock, after querying the delivery date, as it was for a present. I was given an upgrade at the same price."
"Brilliant company to deal with, checked to see if they had stock of my Stihl MH585, which they did, spoke to Barry in sales/maintenance and arranged for the machine to be built and tested before being sent out."
"Great company to deal with. Bought a backpack sprayer online then asked them to hold delivery whilst I was on holiday which they did and it arrived 2 days after I got home."
"Really helpful and friendly customer service. I was looking for mower and David helped me from first contact through to an after sales question."
"Excellent service... ordered a mower that was on a long delivery so offered a discounted upgrade so i would receive my order quicker."
"MS400 Chainsaw. I needed a replacement saw quickly, contacted Mowers2go, Acle. Excellent service, helpful advice and everything as described."
"I wanted a chain saw for domestic use. So I spent some time researching saws from 5 different suppliers, the Stihl 211 with a 16" bar seemed a really good buy with Mowers 2go offering the best price."
Cons:
"What an awful company I never noticed 3-5 days for delivery! shocking compared to other next day delivery! had an emailed order received notice no tracking number."
"I have waited for this order far too long. You do not answer your phone. It has effected client work and I need to know what is happening."
"I placed a large value order weeks ago. it was supposed to be delivered. nothing arrived. I cannot call anyone as there is no reply and i have emailed without a response."
"Ordered a hedge trimmer 2 weeks ago & still not arrived (3-5 days stated on website) Multiple emails promising despatch however still not here."
"So similar to previous poor reviews, have tried several times to contact Mower 2 Go (email and phone) about a item from my order which is yet to be received."
"Despite placing an order for an item that was ‘in stock’ according to their website, I have so far waited 9 days for it."
"I ordered a Stihl Scarifier and battery. I was notified to expect delivery on 27-Mar by both Mowers2Go and Parcel Force. The battery only arrived."
"Absolutely disgusting with this company ordered something from them on the 12th of December with them putting “order now before the 18th for delivery guaranteed before Christmas, it’s now January 15th a few weeks ago they said they will “look into it”."