Vets4Pets - Hastings Reviews Summary

Staff and Service

Pros:

• "All staff have gone above and beyond to look after boo, the vet who preformed boos operation has done amazingly well with stitches."
• "Our cat was badly injured in a car accident. We took him straight to Vets4Pets Hastings and Dan and the team diagnosed what was needed and cared for him so he was stable."
• "I'm so impressed! Thank you for the outstanding service!"
• "Hannah (like all your receptionists) is also brilliant and is such a great representative for your brand."
• "Fantastic vets probably the best in Hastings, they are very kind and considerate to your pet and often give a wide range of advice so you can clearly make a choice."
• "Great personable service, friendly and knowledgeable staff."
• "Always so good with our Sora and Tizzy, both of whom are rescues and the vets are always very attentive and careful."

Cons:

• "Unfortunately had to put my fur baby to sleep this week, my dog my bestfriend of 15 years vet was very cold and not very caring at all."
• "I am so disappointed with my experience taking my pet here, my hamster was 10 times healthier than before I took her here."
• "I’m so upset and disgusted with my experience at vets4pets. My dog has been back and forth to vets past couple of days they was just giving him overpriced antibiotics that made him seem even worse."
• "Took my cat for a yearly vaccine never been before when I entered was so rushed the injection was on table I was in and out in 5 minutes he didn't give me cat examination just a quick look and feel."
• "They said it would be 2 grand just to have a proper look to see what’s going on which me alone u could not afford."
• "Whilst most staff are empathic and caring, there is no excuse for the daylight robbery that is their prices."
• "If you want your animal well and alive AVOID Unfortunate manner and insensitive attitude from staff."

Value and Cost

Pros:

• "The cost of the vaccinations, neutering, health checks is fantastic value."
• "Fantastic vets probably the best in Hastings, they are very kind and considerate to your pet and often give a wide range of advice so you can clearly make a choice. Cannot fault them at all, their payment plans are also value for money highly rated 100%."
• "Complete care package and 'best start' excellent value and include more than expected."
• "They are extremely competent, caring, compassionate and cost-friendly."
• "Very happy to get an appointment so quickly."
• "Very impressed! Friendly staff, seen quite quickly and the best prices ever."
• "Money is an issue for most of us, I am on benefits, so things are tight, I do have insurance, however there’s a £60.00 excess. I didn’t feel that these people were money grabbers."

Cons:

• "Vets charge extortionate fees as it is but to deny a sick animal a consultation and medication when that animal is registered with them and seen regularly- not acceptable!"
• "Terrible price £101 for a consultation and antibiotics for a <7kg dog."
• "Routine vaccination for my dog led to higher vet bills as the vet gave my dog more drugs than was needed without my consent."
• "Just feel like they don’t have the best intentions for the pets anymore."
• "Advice as a first port of call was to remove a toe at a cost of £500 because it was infected."
• "Totally ridiculous, the message I got and the answer from the receptionist was not good enough, you need to be sending messages when the tablets are due and explain the date."
• "Received a letter stating that my pets annual boosters are due. However after calling I was informed no boosters are available until January due to BREXIT."

Professionalism and Compassion

Pros:

• "We had to have 2 of our cats put to sleep last year. The vets could not have been kinder and more understanding."
• "Kind, compassionate staff, who always take the time to make my kittens feel comfortable in appointments."
• "I should like to thank Dan for his professionalism, compassion, kindness and sincerity during the most difficult time of having to say 'Goodbye' to our very precious pet."
• "The Vet was really good with the puppy and was great at explaining my options and what she would suggest doing."
• "The receptionists are so friendly and helpful they remembered our dog was nervous so we just went straight into the treatment room."
• "The staff are extremely friendly and professional and as for the manager well what a fantastic bloke he is he went the extra mile to help me out when I got myself into a bit off a situation thank you very much to him too."
• "Tabitha is such an amazing vet! She's so professional and knowledgeable."

Cons:

• "The whole experience was so calm and easy... thank you!!"
• "Just hope they don't get greedy like these vet practices that have making money number one on their list of priorities rather than then pet."
• "Excellent, caring, professional advice, with consideration to my pocket! Dan gave us options and solid advice."
• "The vet mad my Hungarian rescue dachshund feel at ease, even though he has only been with us a few days."
• "Reception staff were friendly and approachable. Vet was kindness personified."
• "Post Operation care was excellent and Rosie has made a full recovery."
• "Great experience a few weeks ago here. The vet I saw was very informative & answered all questions I had."