Mercedes-Benz of Warrington Reviews Summary

Customer Service

Pros:

• "Danny was amazing with helping us with our Mercedes journey."
• "Delighted with EQC400 bought from Tom who provided an excellent all round service."
• "Megan and Kristina, especially, were so welcoming and helpful and answered all of my questions."
• "Communication was spot on and will definitely recommend to friends and family."
• "Very friendly staff informed and knowledgeable about their job and the car service plan."
• "He was extremely knowledgeable about the different models and features."
• "The Mercedes team helped us with choosing our new car. They were very nice and extremely helpful."

Cons:

• "I have tried this morning calling from 3 phones a total of 9 times for 5 minutes each time before giving up."
• "Poor service. Could not get my registration right which caused delays getting attended to even though told several times."
• "lacking customer focus and attentiveness. compared to Range Rover or BMW the experience is low."
• "I was left standing at the desk for quite some time without any communication."
• "Multiple visits to dealership, was looking to trade on a new vehicle. It seems sales people need to be chased for any sort of service."
• "No issues with staff. Public facing technology atrocious, won't let me book a service."
• "The dealership is poor with actually able to contact people."

Vehicle Service & Maintenance

Pros:

• "Car returned clean & collection / delivery on time - excellent."
• "Had the subframe of my R171 280 replaced as a good will gesture after the inspection had picked up that it had failed."
• "Despite the booking being made automatically as the airbag needed due to a recall was not available 2 previous visits the actual experience was very good."
• "I've just purchased a new C250D and was very pleased with the whole experience."
• "Lovely experience! I waited while my car was serviced., washed and had wipers replaced in about 2 hours."
• "Great service, loan car provided, nice wash and vacuum given."
• "Had my car serviced, maintained and MOT’d today. All done efficiently and effectively."

Cons:

• "The while you wait MOT took nearly 2hrs all in."
• "I booked in for a service and requested to wait while it was completed... After 3/12 hours of waiting was finally given my car back."
• "Now 2 days later the vehicle has the engine management light on, I rang Mercedes Warrington and was advised someone would call me back, I never received a phone call."
• "Took over 2 hours to do an MOT."
• "A '2 hour' while you wait service took over 4 hours! No communication to explain or justify the delay!"
• "Tried to get through to parts on Saturday Morning for about 3 hours and couldn't get through as nobody was answering the phone."
• "The car was with you all day, I had to ring to get an update and upon collecting the vehicle your service department had done nothing with it."

Purchase & Sales Experience

Pros:

• "Helped me figure out what I really wanted without making it sound like I needed a degree in car jargon."
• "Absolutely amazing customer service from first point from Ross assisting me with choosing the right car for me."
• "Been looking for a new car for a while and was torn between Mercedes and BMW. The customer service I received here was second to none."
• "Asha was amazing from start to finish and made this a very pleasant experience."
• "The experience of buying a brand new car is exciting and daunting at the same time. Not at Mercedes-Benz of Warrington, they made it a magical experience."
• "What stood out even more was Dan's ability to make the interaction not just informative but also enjoyable."
• "Beyond impressed with the service I received from Megan."

Cons:

• "DO NOT USE THIS GARAGE Awful service from this garage take your money else where."
• "I had two phone calls first one to advise my car was ready to collect... I never received a phone call."
• "The length of time it took to resolve the credit issue meant I couldn't pick the car up until later in the day."
• "I am still waiting for the manager of Warrington Mercedes to contact me from Tuesday to rectify the issues I have outlined."
• "We walk into the showroom, to be presented with no service desk, and just two screens for self check-in."
• "Worst service ever, I think google should have zero starts as well so that I could have given zero."
• "On returning to the showroom, there was no-one anywhere to be seen... and we needed to go to service reception - WHICH NO LONGER EXISTS!"