V T Nash Specialist Cars Reviews Summary

Customer Service

Pros:

• "Both have not hesitated on sorting out my issues that i had with my purchase and have dealt with the issues in a true professional manner."
• "Vic and his colleagues were welcoming, knowledgeable, professional and honest throughout."
• "Excellent customer service; the whole experience was flawless."
• "Very well looked after and very friendly people."
• "The team at V T Nash got the car in straight away, ordered the parts to get me back on the road quickly."
• "Vic was very helpful and the car has been perfect for me and my little family."
• "They're really lovely and genuine people with great service."

Cons:

• "However you have reneged on your warranty promise."
• "Stay away! I got a car from them in august and after many attempts to get my car fixed they kept saying there is nothing wrong with it!"
• "After loosing over a weeks wages and getting passed the buck and sworn at I got my money back from this cowboy company."
• "Nash garage awful customer service."
• "The tone and attitude when sharing these concerns was very negative and defensive and no apology was offered."
• "Will not use this service again and will be reporting to trading standards the way I was spoken to on the phone was disgusting."
• "They are unwilling to resolve or even an apology."

Car Quality and Condition

Pros:

• "The car is perfect and great value for money."
• "Car was lovely and clean on pickup and the paperwork all in perfect order."
• "Lovely guy, who sold us a Landrover Discovery in great condition."
• "I got a great deal on my car and already fallen in love with my new car!"
• "Bought a BMW 6 Serious from a true gentleman Vic! Great approach and transparent advice and lovely negotiation tact."
• "Love the car, was as described."
• "The car itself is exactly as described, and on the day of collection, it was immaculately clean and ready to go."

Cons:

• "Well ..... Where to start. My partner bought a good value car from here or so we thought, leave the cat everything works lovely very happy, sits in the car park for the next 2 hours not even 2 miles away not being touched whilst we sort insurance road tax and so on out get in the car and the speedo doesn't work."
• "Unfortunately I was sold the car under false pretences as within 20mins of driving it home it started to judder."
• "Within a few miles of driving the car, home a warning light came on... Coolant emptied itself all over the car park."
• "The car has only been taken away last month! And car finance people said this car is extremely unsafe to drive and shouldn’t of been sold."
• "I asked if the car has accidents he says no but definitely dat car has been damaged in passenger side from front to back so AVOID BUYING."
• "Stay clear of here, traded in a perfectly working car to own something with every fault going as well as dangerous."
• "Have given a false MOT and sold a car not fit for purpose."

After Sales and Warranty

Pros:

• "After 2 months the car endured a problem and they asked us to take the car in and did the work within a couple of days and the car was back with us and is all good again."
• "Had an issue with the navigation not working but without any hassle Steve promptly ordered me a new SD card for it and it works like a gooden."
• "His after sales service is perfect... there was a small issue with the car and he immediately took action to replace the defective part."
• "They happily repaired it free of charge under their warranty and lent me a courtesy car for my trouble."
• "There was no quibble about paying for anything as car had a 3 month warranty."
• "The car was repaired quickly. The after sales service was excellent."
• "My bmw had a clutch problem 2 months after purchase and after speaking with Vic my car was being repaired within 36 hours."