Connells Estate Agents Stourbridge Reviews Summary

Customer Service

Pros:

• "Special thanks to 'Ben' who went over and above with his customer care skills and going the extra mile for me..nothing was an issue for him to resolve."
• "I would highly recommend the team at Connells in Stourbridge."
• "Ben truly went above and beyond during my recent house move."
• "I can't thank all the staff at Connells enough. From their friendly welcoming as soon as you walk through the door to their professional manor, help and support all the way through."
• "Amazing customer service by Ben Huges at Connells - Stourbridge."
• "All the team at Connells Stourbridge were friendly and very helpful!"
• "I would highly recommend connells Stourbridge. Very friendly."

Cons:

• "Horrendous service from Ben on the sales team, didn't assist me even though I walk with a stick and could barely open the door."
• "Staff seemed to be under pressure & this resulted in me left feeling very numb about the transaction with Connells Stourbridge."
• "I will not be recommending Connells to any one that I know, because they are absolutely terrible."
• "Very unhappy with the service.we enquired about a property the agents we spoke to did not have the information we asked about it and had very limited knowledge yet they were supposed to be selling it."
• "Rude staff and arrogant."
• "No one seems to be bothered in Connells office, despite me ringing them every day."
• "As soon as you sign the papers they don't answer calls or emails they don't care."

Professionalism

Pros:

• "Charlotte Stanton, honest and very knowledgeable throughout our mortgage application."
• "Connells were fantastic. John Davies presented us with a clear and concise plan to sell."
• "Highly recommended company!"
• "Any questions we had were quickly answered professionally."
• "James Perks of Connells Stourbridge has been excellent and fabulous in managing our flats and properties."
• "William provided us with incredible service and I cannot fault him and his team."
• "The whole team are responsive, professional, customer focused and very knowledgeable."

Cons:

• "Sadly the same cannot be said of their recommended solicitors, Talbots Law."
• "They then pushed us aside because we didn’t go with them for anything, due to us knowing we would never be able to have clear and constant communication with them."
• "13 months of reserving a new build on the portway in Kingswinford and still no house, because connells took on a vendor who after my own investigation has done this to numerous plots."
• "Appalling experience that me and my partner had. Messed around constantly, thrown about from person to person."
• "This doesn’t deserve a one star rating but I have to give it one. The service that they give us was appalling, we were left in the dark throughout the whole process."
• "Seems virtually impossible to receive our rent deposit back after moving out... no-one knows why the money is being held and no-one can see any issues with it being released, but we are still waiting FIVE weeks later."
• "If I could give zero I would. Horrendous company."

Communication

Pros:

• "I always knew about the progress of the sale and she was incredibly helpful as I was very new to the whole thing."
• "John and Kaya have been excellent in my house purchase! Every query I have had or chasing I needed doing was completed in an instant."
• "James has answered every question I’ve thrown at it, and reassured me at times when I’ve needed it."
• "Someone was always at the end of the phone when needed."
• "They kept us calm during delays (due to solicitors) and we're on hand for anything we needed."
• "They were nearly always available when I called and when they weren't, they always called back promptly."
• "Helpful staff that are always happy to help."

Cons:

• "It didn't feel like the same set up, I dealt with when buying the property originally."
• "We are first time buyers and have learnt not to trust or believe Connells now."
• "They didn’t call us back and told us different things on the phone, and when you could get hold of them they where apparently in a meeting every time me and my partner called."
• "Throughout our rental they were no help."
• "Will was nothing but rude and abrupt to myself and my partner."
• "Started really well with full attention of manager for valuation but as time went on no-one answered calls, text and calls to manager went unanswered."
• "From start to finish, communication was poor."