Northwood Portsmouth Ltd Reviews Summary

Customer Service

Pros:

• "Customer service as it used to be. Personal."
• "The team are very friendly and knowledgeable nothing it seems is too much trouble."
• "The staff was always kind and professional, responding promptly to calls and emails."
• "Really professional service, Gillian was really helpful and friendly... made moving so easy."
• "The communication is great and they respond to emails ect very promptly something I never had previously at other agencies."
• "April was really friendly and welcoming, and kept us at ease with everything."
• "Simon in particular has been a delight and has kept strong communication with me throughout the process."

Cons:

• "The lady on the day was very rude, she thought she has power to talk people down as she can decide who she can rent the property to."
• "Felt like the agency did not want to speak and kept taking a message and promised a call back from Jenny- however never did get a call back."
• "Terrible attitude to the customer."
• "A complete headache, rude and liars."
• "Had poor communication every time I called."
• "Not pleasant to speak to ever and certainly has left warning others to avoid Northwood at all costs!"
• "We were left with a mouldy fridge which took several phone calls to get someone to sort."

Professionalism

Pros:

• "I found Northwood to be very professional and easy to talk to throughout my dealings with them."
• "All members of staff have been very professional."
• "The experience of dealing with Northwood was certainly professional and stress free."
• "Simon was very professional and helpful throughout the entire process."
• "Professionalism is a word that can be seldom applied especially in the minefield of modern business and glamour representations. But for Katie and her team, within Northwood’s (Company) Waterlooville/Hampshire/UK team of estate agents. Are without reservation the most dedicated and attuned."
• "April was very professional and friendly, she was very knowledgable on the property and any questions that we had."
• "Simon and his team at Northwood were absolutely brilliant from start to finish with the sale of our house."

Cons:

• "Probably one of the worst companies I was every dealing with. They were not professional, so rude and not understandable at all."
• "Been letting a property for over 2 years with Northwood and have found them to be very unprofessional."
• "Worst Letting Agent i have ever used for my property."
• "Don't rent your property out with this lot as you will regret it."
• "Made out she was doing us a favour when in fact she wanted to charge us £400 extra for rent which they had no grounds to do so."
• "Will try and rip you off any way possible. Avoid at all costs."
• "The whole team must be working their socks off because the time between our first viewing, thorough checks and getting the keys was so short!"

Efficiency

Pros:

• "What a great service, the team at Northwood are very friendly and efficient."
• "The team here at Northwood looked after me from start to finish and any issues that may have arisen at the property was dealt with quickly and efficiently, with no fuss or hassle."
• "Everything was dealt with very efficiently and quickly and during some rather stressful hiccups, the support we received was second to none."
• "Routine house issues have been fixed within hours of alerting the agency, and we feel refreshingly supported by Northwood and trust they will help us with future issues."
• "Checkin and Checkout was seamless."
• "Always sent professionals and followed through."
• "Simon always went the extra mile with us, he was chasing our sale and enquiring to keep things moving."

Cons:

• "Unfortunetely we haven´t have very good experience with Northwood. They were difficult to comunicate with, some maintainance issues took ages to repair and some got never done."
• "We had no communication given to us that this had happened and find this very poor service from the agents."
• "The whole process took about 7/8 months, definitely longer than initially expected, we were kept on the loop and advised of any minor change on the chain situation."
• "Upon vacating the property was the biggest mess i've ever experienced in my 10 years of renting."
• "The house needed painting from top to bottom and the garden was a jungle."
• "We were left with a mouldy fridge which took several phone calls to get someone to sort."
• "Any issue with the property and they just pass it off as if they don’t want to deal with it."