Fox and Sons Estate Agents Portsmouth Reviews Summary

Customer Service

Pros:

• "Their service throughout has been good, quote, sale and after the sale."
• "Michael fully understood the type of tenant we wanted and has responded to any emails and texts extremely promptly, whatever time of day."
• "Gemma was an absolute pleasure to deal with and always kept me well informed."
• "Gemma and her team made the process quite seamless. It's like a one stop shop for all your needs."
• "I would 10/10 recommend Jordan as a mortgage advisor, we’ve been very lucky to have her!"
• "Communication throughout the purchase of my property was excellent and speedy responses."
• "Excellent communication throughout and really genuine, helpful staff that gave clear instruction and lots of guidance throughout the process."
• "First class services from Abby, and has always satisfied our questions with swift responses."

Cons:

• "Like giving the keys to your house to a bunch of teenagers... Fox & Sons promise you the world when they are valuing your home but as soon as you sign on the dotted line don't expect to hear from them again."
• "Do not sign up with this estate agent. Nothing more than scam artists. We were unknowingly tied in to a 5 month notice period."
• "The most incompetent Estate agent ever. They Put a For Let sign up in my Mothers garden instead of the garden next door where it was suppose to go."
• "I don't know how they are getting 5 stars.. with all the tribulation in the market recently, I reached out for some guidance and advise since that's what I paid for when I signed up.. but for some reason I was pushed in the back of the que."
• "Worse agency I ever came across. I booked a viewing on Nelson Avenue and drove all the way from London. Nobody showed up."
• "I would definitely not recommend this Estate Agent. They have cost me a lot of money by making a mistake."
• "Worst experience I have ever had with a estate agency, they tried to let me a house with a greedy landlord that wanted done all paperwork and secure deposit himself not to pay."
• "This state against is very slow, they don't work properly as any other state against, I place my offer two weeks ago, they still don't reply to me yet."

Efficiency and Professionalism

Pros:

• "From start to finish the process has been extremely efficient and professionally handled."
• "The sales team were flexible doing viewings and very professional, answered all questions and had solicitors recommended which made everything easier and quicker."
• "Fox and Sons helped us find a buyer for a property we had been struggling to sell with another agent for several months."
• "Absolutely brilliant service. The entire team helped from start to end, nothing was too much trouble."
• "Very professional also friendly. We would personally like to say thank you to Gemma first time we met you gave us so much assurance and couldn’t of been more helpful and truthful as we were so undecided what to do."
• "The whole process was extremely easy and Gemma and her colleagues did an amazing job."
• "Jessica helped me throughout my moving in (and out) process, herself and the rest of the term responded quickly and professionally to calls and emails."
• "Everyone I spoke with was incredibly helpful and they had my house up on the market, and sold by the end of the first week!"

Cons:

• "I called to say I was looking around for an agency as I was unhappy with my last agent due to poor communication. I was spun a tale by Chris about how F&S had "loads of landlords buying" and they would keep me updated and promised to keep me in the loop and stay in regular contact."
• "When i started the process to look for a property to buy, i wanted to speak to a mortgage adviser to find out how much i can borrow and the process in purchasing a property, i spoke with a few friends and Steve Humphreys was recommended to me."
• "Abbey was introduced to us around this time as we asked to make sure that the property would be unfurnished as advertised. We were originally told that the landlord would not be “adding furniture” and to “please advise if you want furniture removed”."
• "Cracks began to appear when Gemma mentioned in conversation that 'as you know the house you are purchasing is a commercial property' I was flabbergasted that this was not in the advert or had ever been mentioned at any point as it was listed as a residential property."

Communication and Responsiveness

Pros:

• "Gemma has been incredible throughout both my house moves with Fox and Sons and I would highly recommend them."
• "She was always there when we needed advice, explained everything on the process, answered our emails straight away or after working hours if she couldn't get back straight away."
• "He kept me informed through every step of the journey, explaining everything so that I could understand what was going on and how things were going to work which is so important as a first time buyer."
• "I can't thank her enough for her help and for making the whole process so easy for us."
• "Always answers our e-mails promptly which cant be said for many other business in this day and age."
• "Gemma and her team worked so hard to make this sale happen. A special thank you to Gemma Atkin who not only helped make this happen, but kept me sane with her positivity., throughout the whole process."
• "At every step she was there to provide feedback, answer any stupid questions, and made me feel a lot less stressed about the entire thing."
• "A huge THANK YOU Jordan - I couldn't have done it without you!"

Cons:

• "They did not work to get us any meaningful viewings nor did they give us any feedback unless I called them to follow up."
• "I will be sending multiple complaints to the property ombudsman and i would implore anyone that has a similar experience to do the same. They should not be allowed to treat customers in this way."
• "Various members of staff at the office on the phones are rude, unhelpful & have no clue what is going on."
• "We were told eventually that the low interest in our property was due to the fact we did not have parking (like the other 95% of houses in Pompey then). Funny they did not mention this at the valuation."
• "I called to say I was looking around for an agency as I was unhappy with my last agent due to poor communication. I was spun a tale by Chris about how F&S had "loads of landlords buying" and they would keep me updated and promised to keep me in the loop and stay in regular contact."
• "Very RUDE staff ......when you calling for the updates of your sale, especially the receptionists... They thinks its their own property and the real owner is the their slave."
• "Giving 1 star for the one star in this office Gemma A. Thanks GEMMA to complete the sale ...."
• "These Guys both Sold my property and dealt with the house I was purchasing this was a stressful time for me and my family and they couldn't have done more to help they done an amazing job and were very much on the ball throughout the process would recommend and use them in the future!!!"