Lex Allan Estate Agents - Stourbridge Reviews Summary

Customer Service

Pros:

• "Kerrie in particular was always available for the smallest query and responded quickly and efficiently throughout."
• "Very happy with the level of customer service. I used the lettings agency for 16 years as a landlord and found everyone helpful and efficient."
• "Emails are answered promptly."
• "The team are friendly, approachable and professional."
• "All the staff were extremely helpful and professional."
• "Such a pleasant experience, all of the staff I interacted with were friendly yet very professional."
• "Very professional service throughout our purchase, continuously kept us in the loop and tried to help even when certain queries and requests were probably outside of their remit."

Cons:

• "Appalling services, attitude, absolute abysmal agency."
• "Terrible the worst only care about their customers the property owners. Decades of gas fire won't work, leak under kitchen sink and much much more ignored."
• "Rude, arrogant, terrible customer service. Very prompt when they want money or keys but ignorant when it comes to the customer wanting anything."
• "James who according to his profile on Lex Allan's staff, has vast amount of knowledge... Really? I know the job better than them and I'm not in that line of work... Avoid, avoid, avoid at all costs."
• "Staff are extremely arrogant and focused more about holiday and finishing before their actual closing time than serving their customers."
• "Nobody wants to pick up the phone and speak to you directly. Nobody wants to calmly ease your concerns."
• "Literally the most awful lettings agent in the area."

Professionalism

Pros:

• "We met with and got quotes from other estate agents but none matched Harry’s professionalism and enthusiasm."
• "They were so knowledgable and genuinely cared."
• "I have rented a property through Lexallan for the last 3 years which included a change of landlord halfway through the tenancy. They dealt with this and any other queries immediately by both phone and email and provided a very professional service."
• "From the initial valuation of our property, Lex impressed us with his knowledge and professionalism."
• "They continued to show professionalism and dedication during the whole process."
• "They are experienced, professional & dedicated at all levels and give a very personal service to their clients."
• "The standard of service and support received from Jess at the Stourbridge branch has been exceptional."

Cons:

• "Was going to use them to sell my house but after the letting experience we had never ever!"
• "The way Lex Allen attempts to advertised on behalf of the landlord is so bad."
• "Stay clear of them! After viewing a property in the evening and calling up and paying a deposit the morning after, I received a phone call a few hours later saying they had received another application and were returning my deposit and admin fees."

Communication

Pros:

• "Harry and Jess in the Stourbridge office maintained regular contact with us throughout."
• "Jonathan and the team have been fantastic. We've had excellent communication from them and they're always on hand to give us advice and talk us through the process."
• "A big thank you to the Lettings Team at Lex Allen for again letting our property extremely fast and professionally."
• "Harry is a joy to deal with and is always available on the phone to answer queries and arrange viewings."
• "Jess was absolutely brilliant she went above and beyond, giving valuable feedback from viewings."
• "Special mention to Kerrie who did an excellent job ensuring all parts of the chain were progressed in a timely, organised and well communicated manner."
• "Simon was prompt at returning my calls and if he was out of the office other members of the team were happy to relay my information and I would receive a return call or email that day."

Cons:

• "Would give this company 0 if I could, no communication between agent and landlord."
• "Extremely cocky agent showed the property promised a call back about negotiation on price...called three times promised a call back ....two weeks later no contact."
• "If your a landlord..great, they seem okay. As a tenant? You might as well enter a raffle draw as they will let you all view property then landlord picks which tenant he likes the most."

Support and Guidance

Pros:

• "Mark I cannot thank you enough for everything you have done to ensure what is usually a stressful process made the easiest and quickest process available."
• "When the offer came in, Jess skillfully negotiated with our buyer to get a price we were so happy with."
• "Post sale support was fantastic. I genuinely don't think the chain would have completed without the tireless efforts of Kerrie, Jess & Ellie."
• "Jess Bryan (who was our lead contact) for effort over and above the call of duty."
• "Mark has made the process swift and easy."
• "Sale achieved and the service really was first class, weekly updates, chasing solicitors to ensure timely completion."
• "Jess formed a good working relationship with our solicitor and together they guided us, and the purchasers, through the final stages."

Cons:

• "Some confusion over the unusual tenancy of the property, otherwise would have been five stars (perhaps closer collaboration between the different companies in the group could help?)."

Value and Efficiency

Pros:

• "And the fee to sell with Lex Allen is extremely fair too, considering some of the fees from other Estate Agents in the area."
• "Their valuation was accurate (unlike other agents who gave us inflated prices to try and secure the sale)."
• "The levels of commitment and customer communication and 'making things happen without asking' were superb throughout."
• "Their efficient marketing campaign generated 12 viewings in 2 weeks."
• "We rented through Lex Allan for two and a half years...All queries were responded to quickly, and problems solved within the next day or two where humanly possible."
• "LexAllan are very efficient at getting the right tenants for my houses. They check they can afford the rent and reference people thoroughly."
• "Pam at Lex Allan and her team went above and beyond, getting a buyer for my Aunt's house within two weeks as they promised they would."

Cons:

• "We spent the first 4 months in the property with no heating, and this was when the country was hitting minus temperatures."