Address: 9 St Mark's Rd, Bromley, BR2 9HG, United Kingdom
Phone: +442083156909
Rating: 4.6
based on 247 reviews.
Customer Service
Pros:
"Ryan Ricketts has been our managing Agent with Acorn for two years now. He is extremely personable, always quick to deal with any issues that arise, accommodating to our needs and professional to the utmost."
"Hatice and Aysel from acorn are simply amazing. Nothing is ever an issue or too hard to help with."
"She was always very professional, fair, responsive and quick to sort out any issues that arose."
"Would highly recommend anyone letting a property to use Gisella and Acorn."
"Our property manager Gisella has been phenomenal. She has always been friendly, professional and quick to respond to any questions or queries."
"The team at Acorn are friendly and efficient."
"They have both been quick and efficient in dealing with any issues with our tenants and our freeholder."
Cons:
"Although overall I have found the service of Acorn to be good. However, I did feel poorly informed about the requirements needed for multiple agency and felt that I had not been informed of all the facts."
"Shame on you, I recently let out my beautiful flat through Acorn Group and paid for their 'full management service.' Unfortunately, the experience was far from satisfactory."
"Absolutely disgusting service and thoroughly unprofessional and insensitive."
"They were tardy in response and did not get it seen properly."
"Their lack of professionalism and their mismanagement of our case meant we were never given a fair opportunity to assess the charges and attempt to reach an amicable resolution with the landlords, which was always our intention."
"They are not very responsive to any questions you might have, outside of the ones you have for the required paperwork."
"They currently manage the property I live in and are very unprofessional, make no effort to resolve issues, are unresponsive, hire the least professional gardeners, cleaning and services."
Property Management
Pros:
"Our property Agent Lisa Lewis is very thorough and responsive, also friendly and helpful."
"Worked with Ryan Ricketts at Acorn; he managed 2 flats in central London as our property manager. Ryan is professional, responsive and proactive."
"Lisa Lewis is the best Property Manager we have ever come across, she is always happy to assist however she can and is incredibly prompt with responses."
"Gisella has been efficient and quick to deal with any problems that have arisen with the property I let."
"I live in an Acorn managed property and my property manager Ryan R and he’s been great."
"Natalia at Acorn has been brilliant as our property manager."
"Luisa our property manager has provided an excellent service and has been incredibly quick to answer any queries we may have had."
Cons:
"Over 48 hours later my property still has sewage water in it."
"The poor plumber kept trying to call them , no answer."
"You absolutely have a choice to remove the water and have the loss adjuster out while the property is drying out and before anything is reinstated - but have chosen not to do so."
"At previous inspections invoices were paid twice, residents were paying for heating costs for areas where they had NO access as well as electric running costs of the lift without any sort of compensation despite having paid for this for years."
"The turnover of staff has been quite high thus leaving much of the service to be desired."
"No response was received after several emails to the given email of acorn's property management."
"Following the end of our two year tenancy, Acorn consistently ignored emails from my former flatmates and I politely and patiently enquiring about the return of our deposit."
Professionalism
Pros:
"Chris Rolfe and the team at Acorn have been fantastic helping me move into my new flat."
"If you are lucky enough to find a property to rent which is being let by Acorn Estates you are in good hands."
"I justed rented a flat through the Acorn Group and was very happy with the way in which I was assisted through the entire renting process."
"She is very professional and helpful and always deals with situations in a constructive, positive way."
"I would recommend Katrina and Acorn Management to any prospective or existing landlord."
"Acorn Property Management have always shown professionalism in their dealings with myself and have always surpassed my expectations even when the market is variable and changing."
"Acorn and Langford Russell have been in my experience the most professional, but more importantly, most human letting agency I have dealt with."
Cons:
"However much you like a flat, I would strongly recommend you avoid anything managed by Acorn."
"Avoid renting from John Payne, part of the Acorn Group at all costs."
"I have been extremely disappointed with acorn pre tenancy coordinator Bromley for my letting. No timely response on email, no phone call coordination."
"They serve to frustrate and put as much bureaucracy in the simplest of things."
"The property manager told me to stay out of the property and find and fund accommodation elsewhere if I find it too much of an issue."
"We were dealing with so many agents, we have sent so many emails and still nothing was being dealt with."
"Repairs were often carried out very poorly thus incurring extra cost for having the repair repaired again."
Communication
Pros:
"Mr. Christopher Rolfe was the person to whom I used to contact every time and I must say he was really supportive and tried to solve any kind of query and problem immediately."
"She has been always really friendly and willing to help us taking all our calls which were more than once a day."
"Gisella Rappa has been very attentive and always helped me with rents on time, or in standard home visit for maintenance issues."
"Quick response to queries, professional manner, overall great customer service."
"Great communication by both 'phone and e mail."
"Every single email or call was replied to quicker then i even expected."
"She is responsive, she communicates regularly and she explains things clearly."
Cons:
"This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process."
"They don't seem to care about tenants and their concerns."
"But the fact remains, my property has been full of sewage water for a week - and you are refusing to remove the water until the loss adjusters have been out, thereby leaving the property in an uninhabitable state."
"The work is still incomplete and our woes continue."
"Strange that people gave 5 stars reviews on Acorn. My experience is not that good."
"The only calls one got living in an Acorn Estate Management managed building was when there was an outstanding but rarely when a complaint had been made and things were not going well."
"Every single time I call up with an issue, the property manager always says she’ll call me back and never does."