Address: 12 Above Bar St, Southampton, SO14 7DQ, United Kingdom
Phone: +442380010705
Rating: 4.2
based on 108 reviews.
Stylist Performance
Pros:
"Rose has been my hairdresser for the last year or so, she always listens to what I want and delivers the exact cut and style I have in mind."
"He’s done amazing with my hair and getting the colour I wanted, I have long hair also and he’s now the only person I trust to cut and dye my hair, always friendly, always a top quality finish."
"Chaz is absolutely amazing!!!"
"Michael the senior stylist is my hairdresser and he is excellent at his job I won't use anyone else!"
"Katie is great, listened what I wanted and my concerns too. Her suggestions were spot on."
"A.C was the best I could ask for! He asked me what I wanted, so I showed him the picture and he literally made it match perfectly."
"Charlotte was absolutely amazing and very friendly, patient took her time to make my daughter feel as relaxed as possible."
Cons:
"So after which Lana kept trying to hack at my fringe so I literally had to tell her to stop cutting as it was not 'straight' she was just messing it up badly."
"I am devastated over my hair, family, friends and colleagues commenting on how awful it is."
"Lana needs a LOT more training and her attitude is terrible!"
"DO NOT LET MILLIE CUT YOUR HAIR."
"Although the hairdresser was friendly, it is obvious that she is not very experienced."
"The guy doing my hair spent no time on it, was very stand-offish and didn't care to even ask what I wanted."
"I was left with what can only be described as a disaster - disjointed layers, chunks missing and to top it off the dreaded two haircut look."
Salon Experience
Pros:
"The salon has a really relaxed yet professional vibe."
"Fabulous staff that always make you feel welcome."
"I have been here twice now and love it - lovely spacious salon, friendly staff and lots of great advice on styling and caring for my hair."
"The salon was well maintained, clean and spacious."
"Nice clean salon, friendly staff and tea/coffee with chocolates."
"All the staff were incredibly friendly and helpful from the moment I walked in."
"The salon always appears well organised and clean."
Cons:
"A week before my visit I phoned Rush to reschedule my appointment... I was told I do not have an appointment with them."
"Appointment half an hour late. While waiting was ignored and no one told me there would be a delay on arrival."
"Looks like we will have to let a court decide......."
"Avoid using Rush Southampton for anything important."
"They called me 3 days before to say - sorry we are cancelling it for so and so reason."
"Had my appointment cancelled twice now second time couldn’t even offer another appointment just said you can have 50% off next time."
"I left the salon with half wet hair and had to re-wash when I got home as they don't seem to know how to diffuse/look after curly hair."
Value for Money
Pros:
"Took advantage of their discount for first time customers."
"I was able to get 50% off as a first time customer, which was awesome but the service is definitely worth the full price."
"The coffee I received was a cafetiere, with two Lindt Lindor chocolate mint truffles - total luxury."
"Always pleased with my hair, also excellent advise from my stylist Michael, regarding style, products etc."
"I always get highlights and a toner and my hair always looks fabulous."
"Expensive but worth every penny I think."
Cons:
"Now, less than 2 months after having my hair done, the toner and the highlighters have all disappeared, so I wasted £145 to end up with what I started with."
"Unfortunately, within 5 days, all the colour had gone. I contacted the salon who told me they would only refund the price of the toner used (less than £20) because the highlights were still in place."
"For £60 I could find places with a better experience for about £30-£35."
"I felt I have wasted my money :("
"Update 27.9.. colour has faded so much after 2 weeks now."
"I spent £500 on hair extensions as the haircut was that bad!"
"Overall the haircut cost short of £150 for botched layers and one or two highlighted pieces of hair and that was with a so called 25% discount on a cut!!"
Customer Service
Pros:
"lee was on reception and as ever hes funny happy and very welcoming."
"Rush Southampton always meet and exceed the client's expectations."
"The staff are all very warm friendly and most importantly, they listen to what you want."
"All members of staff were warm and welcoming and made my visit a lovely experience."
"The staff are all polite, friendly and welcoming."
"ALL staff are very friendly and above all professional."
"Lee and Michael are always very welcoming on arrival and I love my appointments with Josh."
Cons:
"I don't think I will come again, and rather go somewhere closer to home, just in case the person answering the phone and the manager are not coordinated well."
"Don't think I will be coming back."
"I will not go back to Rush and would not recommend them."
"Went for cut and blow dry today and was really disappointed."
"I'm sad that it has come to this, I'm not the type to leave a negative review, and Rush was my go-to salon once. However, after my last experience I will not be back."
"This business doesn’t even deserve a star."
"First and foremost I would not recommend Rush Southampton to anyone not even my worst enemy."