Richmond MG Portsmouth Reviews Summary

Customer Service

Pros:

• "She was brilliant from start to finish and bent over backwards to make sure everything went perfectly."
• "Kennedy in the Portsmouth Branch of MG was professional and very friendly and helpful."
• "Rory kennard was our salesman, all i can say is what a legend he was. Kept us informed all the way through the process of purchasing our new car to delivery."
• "Sunny has been so much help helping me pick and purchase my first car in finance, talking to me about all my different options."
• "Very good service and understanding our Financial and car requirements. Thank you and we appreciate your time and patience."
• "The sales team are very professional, giving you all the information you need to make an informed choice."
• "I had a great experience with Anelka. He was very helpful, friendly, and professional throughout the whole process."
• "We had a really positive experience part exchanging our car for an MG. Sunny made the process very easy for us and we felt reassured and looked after throughout."

Cons:

• "Will not recommend it anymore. Deleted my previous review because they will be nice and kind and responsive to your queries until you complete your purchase then will never get anything from them."
• "Avoid buying an MG. The after care is non existent."
• "Great sales service UNTIL you have the car! 2nd MG car we have bought and both have been faulty since the day we drove them away!"
• "Had my first experience of MG after sales support. Shocking and disappointing!!"
• "The worst worst customer service you can imagine they promised me to give me 24 hours insurance, but they didn’t keep their promise very poor customer service."
• "Took £100 deposit then when sale fell through didn't put the money back on to my card, made several calls and once again was told money would be returned and would receive a follow up phone call which never happened."
• "Until my last experience yesterday, I would have posted 5. However having been charged for something which should have been done before I collected my new MG EV, I can only give 2."
• "I have had an extremely pleasurable experience in purchasing my, almost new, used car. The salesman, Rory, was understandable, clear and precise, quick and easy to deal with."

Vehicle Quality and Features

Pros:

• "I'm thrilled with my new car and this time around I'm also thrilled with the service I received."
• "The cherry on the top was finding the colour changing ambient lighting last night and changing it to Hot Pink."
• "Allowing my wife & I to test drive the vehicle unaccompanied was beneficial in our decision to purchase an MG ZS."
• "Enjoyed having unaccompanied test drive so we could have a true experience of driving the car."
• "Great experience buying my new electric MG4. Rory was a great salesman, telling us what we needed and wanted to know without the hard sell on aspects we didn't need."
• "We had a great experience buying our new ZS from Sundeep Valand at Richmond."
• "The whole experience from my first online enquiry to actually purchasing my car with Richmond's was excellent."
• "We are very happy with how we we're looked after at Richmond MG Portsmouth when we recently bought a new EV car."

Cons:

• "Avoid buying an MG. The after care is non existent. The cars come with a 7 year warranty but it is pointless when they can't actually look at the car within a reasonable time scale."
• "Great sales service UNTIL you have the car! 2nd MG car we have bought and both have been faulty since the day we drove them away!"
• "Worst dealership I've ever dealt with. Car developed a fault with its Gasoline Particulate Filter, but can't do the work for nearly two months."
• "Picked up our new mg excite sales people good got home look at it the next day and the front is covered in scratches wheel trim and skirting got spots of paint all over the place."
• "Brought car in March 2021 MG Hs exclusive. staff was excellent and car.Had a couple of issues with screen display that was fixed after a couple of visits."
• "Had a couple of issues with screen display that was fixed after a couple of visits.i am still waiting for service plan which not arrived."
• "Picked up our new car today. We dealt with a chap called Rory who was extremely helpful throughout the whole process from start to finish."
• "Had our test drive Saturday morning. Picked up our new car Tuesday. Could not fault the service we received at Richmond MG Portsmouth."