Address: Fitzherbert Rd, Farlington, Portsmouth PO6 1RU, United Kingdom
Phone: +442393520374
Rating: 4.7
based on 557 reviews.
Customer Service
Pros:
"Brilliant service, was really made to feel like a valued customer."
"Thanks to OP I have a brand new car - the best customer service I ever had in Hyundai in all my 4 years with the brand!"
"Service from Brad and the team was excellent."
"Great service from Becca and love my new Tucson N Line."
"Service completed on time and the complimentary wash and internal spruce up is always appreciated."
"Extremely helpful staff. OP and Blu guided us through the whole process of ordering our next mobility car."
"The people at Richmond Hyundai Portsmouth are always a pleasant and professional team to deal with."
Cons:
"It goes a bit downhill when you purchase the car."
"Absolutely shocking customer service promised call backs that didn’t happen, waited over 30 minutes to be seen."
"Extremely unhappy with how we were dealt with today. After signing all paperwork, swapping Road tax and being given the keys, advised that there was an issue with the service book."
"The sales manager was rude on the day of collection and would not except that it was Hyundai's fault I never got the car I wanted."
"Poor customer service, don’t keep you informed about the progress of your car."
"No after sales follow up which was disappointing."
"Very disappointed and will not be using them again in the future."
Sales Experience
Pros:
"Great service from Lewis, made buying a car easy and worry free."
"Joshua Mason was extremely helpful and arranged a test drive of the all Electric Ioniq."
"Friendly staff who were happy to explain anything I asked."
"Brad Brown was brilliant, extremely likeable and cheerful."
"I love how sleek the shadow grey hybrid Tucson looks and it’s the perfect car to keep my whole family safe and comfortable for both long and short journeys."
"Harry Khan answered all our queries and we felt confident on our purchase."
"Richmond Hyundai Portsmouth are the most impressive operation that I have experienced in the past 10 years."
Cons:
"I was telephoned the night before to tell me the test car would not now be available."
"When the car was handed back, it was handed back filthy and covered in bird droppings."
"Another poor experience at this dealer."
"They also well undervalued my car as a trade-in, I feel, but that's probably because it was a dealership and not a private seller."
"There was a problem linking my phone app to the car and I have to return to get it sorted."
"On the downside I don't like having to sign the financial services thing - I want to buy a car not be set up with finance, insurance or peripheral products."
"If everything had not already been signed, I would have walked away and taken my business elsewhere."
Facilities & Amenities
Pros:
"This branch has a café and each time we visited we were offered refreshments which were much appreciated."
"Friendly and welcoming team."
"Fantastic service as always by all the team at Richmond Hyundai Portsmouth."
"Finally your ladies in your lovely relocated cafe area always ensures we have drinks and its lovely to be able buy a nice roll or cake."
"Plus they have a very well stocked cafe with great space and seating for all disabilities."
"Facilities at the dealership are great, can even get lunch while you wait!"
"On visiting the showrooms they were fully accessible, great parking."
Cons:
"They kept my car for 4 weeks and at no stage contacted us."
"Put car in for service only one person there to give keys back at end of day wife waited 30 mins."
"Bit confused as I turned up today, with the intention of looking to buy an EV car brand new, and just wanted to see the cars in person, but the whole time I was there at least 30 mins I didn’t get one person approach me."
"Told that they would order the part needed for the next appointment, when I arrived I was told that they hadn’t ordered the part."
"I booked in to test drive a car at this dealership... I was told to wait in the waiting area. Where I waited for 30 mins, without any acknowledgment whatsoever."
"Was told one price that then got increased because the car was not prepped."
"Why can’t a major dealership complete a service and minor recall in 8 hours and 54 mins? Was it forgotten about in the car park somewhere, is it just badly managed in the service department or are they taking in too many vehicles at a time?"