Apple Bluewater Reviews Summary

Customer Service

Pros:

• "The apple advisor went out of his way to try and help my son with his phone."
• "We came in today to upgrade our phones and Will (Lorenzo) and Arabella were incredible. They were super knowledgable, friendly and made a long visit incredibly enjoyable."
• "Excellent service this evening from Jamie. He even stayed late to help finish helping us."
• "Very helpful and friendly staff! We were seen by Rocky at the Genius Bar and he could not of been more helpful and knowledgeable!"
• "Apple customer service is always second to none, and staff are always personable and highly knowledgable."
• "I had an excellent customer service consultation from a very knowledgeable member of staff."
• "I cannot praise Adam Peerally highly enough for his outstanding customer care today."

Cons:

• "The Genius Bar is a waste of time because anything they do you can do at home."
• "They literally never ever ever answer their phone."
• "Not the Apple experience you expect when visiting this store - poor poor service."
• "When I told a member of staff he put me back in the queue and told me about 50 min waiting time."
• "Terrible customer service that sadly has simply become par for the course for Apple in recent years."
• "Had to prompt the front door assistant for actual help, who was dismissive and rude."
• "Rude associate just told me to find everything online even for a simple enquiry of stock and just wanted to get rid of me and my friend."

Store Experience

Pros:

• "The store always looks well stocked and staffed."
• "This place always looks well maintained."
• "The staff are great, you can test out the products before buying them."
• "Always had a good experience each time i’ve come down to this store, everyone’s very friendly."
• "I always like to visit this Apple store at Bluewater."
• "It’s Apple what can we say. They thrive for pampering customers with good environment."
• "I recently visited the Apple store at Bluewater Mall and was impressed by the excellent customer service and the wide range of products available."

Cons:

• "Absolute waste of time."
• "The online pickup service is pointless."
• "They expect you to pay their extortionate costs out of pocket after their one year warranty ends."
• "They do not respect UK basic 6 years warranty on electrical goods."
• "Nobody in store has any sense of authority."
• "Too busy. Lazy incompetent staff. Long wait time."
• "No causal browsing was allowed. I found it authoritarian and controlling."

Product and Repair Service

Pros:

• "The phone appeared fine, but we then had to manually ensure that all the apps were downloaded ourselves, which took a lot of time."
• "When I came to collect it, the phone was returned efficiently and in perfect condition."
• "Josh was a great help today, my iPhone XS which i’ve had for almost 2 years that had gone faulty was still covered under warranty through applecare so with the help of Josh I was able to get it replaced quickly, Thanks."
• "I recommend the Apple Mac mini to anyone who needs upgrading Mac currently; it is very efficient and more powerful than my old one."
• "I had few issues with my iPhones since 2013 and Bluewater Apple Store genius bar were always very helpful."
• "Impeccable service for a repair job."
• "The Genius Bar, who on the contrary were helpful and attentive."

Cons:

• "A week later my wife brought her laptop with the same problem - they said they can't fix it."
• "Caused £600 worth of damage to a MacBook when fixing the battery."
• "The technicians gave me back my laptop with faults."
• "They sent me to the store saying my replacement airpod pros were ready for collection and they ended up trying to give me two right headphones."
• "Purchased an Apple Mac from Pc world with warranty from Apple. After three visits to fix the same issue at Apple it's still not fixed."
• "Store refusing to accept liability because screen is 3rd party."
• "Their technicians clearly make significant mistakes."