Currys Reviews Summary

Customer Service

Pros:

• "Must say the store and staff Faysal, Callum plus the others are doing an excellent job at customer service."
• "Great service! The staff were great and I found much needed products quite easily."
• "Their Staff, very helpful and did their best to assist you and explain the products capabilities, without partiality."
• "Thank you Faysal 😊"
• "The quality of service I found at this branch on a recent visit was excellent from all three members of staff that helped me."
• "Oana and Salma are the best thing about this store. Their customer service skills were outstanding, and were both extremely helpful and resolved my situation with this horrendous faulty Fridge Freezer I purchased at the end of April (Kenwood)."
• "Staff were friendly when approached, the customer advisor Meral gave me the best customer service anyone could ask for."

Cons:

• "Also, whilst being served today the staff member was on the phone taking a personal call."
• "You enter this store looking for something particular thinking you'll get help. Been to this store many times, you always end up looking at items yourself with no help."
• "Awful service misinformed run by children not helpful at all stay away from currys."
• "I can honestly say that I have never experienced such terrible customer service."
• "Worst store to get any electronics from unless you are a tech genius who wouldn't need any help in the slightest."
• "Rude staff, in particularly SELMA on repairs."
• "Terrible customer service, while waiting to purchase a product lazy staff keep passing you over to each other."

Product Availability and Stock

Pros:

• "They have loads of stock, so you'll probably get a new item rather than some previous customer's return like at Argos."
• "Huge range on display for literally any gadget you can possibly imagine."
• "Store itself is large and has lots of products."
• "They have a large selection of home appliances, mobiles and computers and gaming needs."
• "Store had a small chest freezer in stock."
• "Massive store with TVs, computers, mobile phones, tablets, fridges, toasters, kettles, sound bars etc etc - usual Currys stuff but more choice."
• "Got my item, quickly, the system was correct with my stuff, had 1 available in store and I got it instantly."

Cons:

• "I was disappointed by the fact that most of the stuff which is available online for pick up not means necessarily will be available at that particular store."
• "This store rarely stocks what you’d expect."
• "Ordered a Bionaire fan BT19-IUK for collection from Friern Barnet store for today which I ordered online yesterday afternoon to be emailed to say they don't have any in stock for collection now or for delivery and none of their stores have stock!"
• "This is just a big warehouse of electronic items with almost no staff."
• "Not a great experience. Very little stock so as time was tight I had to buy a more expensive item than I wished."
• "Also, they have on display item that are not in the store which is ridiculous for example the A320 side stick."
• "Couldn’t find what I was looking for as it wasn't in stock."

Staff Knowledge and Helpfulness

Pros:

• "Bartek is the man who knows all about computers! Insanely knowledgeable and helpful."
• "Very friendly and knowledgeable staff, Always willing to help."
• "Guy on the TVs was helpful and interested."
• "Went with my girlfriend to buy a TV for our living room, I was very confused with all the specs and their meanings. Luckily, this store has people like Martin."
• "Fantastic customer service yesterday from Jayne, who went above and beyond in helping me with my broken laptop."
• "Hana the amazing young lady who helped me, was quite knowledgeable about products."
• "Iris provided excellent customer service and was so good and with the boys taking time to discuss the products and features."

Cons:

• "By the time they approach you, honestly they know 0 knowledge about any electronic at their store."
• "IF YOU HAVE ANY SENSE STAY AWAY!!! Awfully trained staff, rude and LACK EMPATHY."
• "Rude staff with the knowledge of a peanut."
• "Terrible, the stuff are useless and customer care is 0."
• "The most appalling service. Every member of staff was totally indifferent."
• "Apart from a couple of knowledgeable staff, the rest don’t seem to know the answer to our queries."
• "On my last occasion the person trying to help me was not knowledgeable at all on TV's."