Currys Reviews Summary

Customer Service

Pros:

• "Good efficient service. Plus I liked that I could take my old electrical item that no longer works to be recycled."
• "Their collection service was really fast too."
• "The guys that delivered the machine were well mannered and respectful."
• "Can't remember sales assistants name but he was polite n efficient."
• "Yeah it was good service this time round when I went."
• "Immediate seen too. Problem resolved."
• "The cashier, Miss Falaq, a credit to currys, assisted me in making my purchase."

Cons:

• "Wast of time. Poor customer service."
• "They know nothing about the products they're selling and act like being asked a question is a huge imposition on them."
• "Staff really didn't want to help."
• "TOO SLOW, TOO HOT AND POOR SYSTEMS."
• "No social distancing and no staff were even bothered."
• "Staff forcing you to buy extra products when you clearly have no interest in the product on offer."
• "Management and staff were not very helpful or considerate."

Product Availability

Pros:

• "Great choice of white goods and kitchen products."
• "The microwave has been doing a great job within a large family and hasn't let me down yet."
• "We have connected our speaker to the tv and it works just as good as she said."

Cons:

• "Although plenty of TVs were on display, all of the ones we liked were not available."
• "Online it said that an item was in stock, couldn't find it on the shelf."
• "Items which are advertised as being available in the shop are not actually present and are only meant for 'pre-ordering'."
• "Most shelves are half empty."
• "No staff available to help. Got passed onto someone else twice. The item I wanted wasn't available any longer, although still on display."
• "So I said I'll have the next model up significantly more expensive, which he said was in stock, but again when his colleague had a look in the stock room, guess what...it wasn't in stock."
• "They only carry a very limited amount of stock advertised on the website and even the products displayed in store are often out of stock."

Staff Attitude

Pros:

• "A credit to the company he is."
• "She was extremely sweet and patient, making the whole process less stressful than usual!"
• "Lovely young lady called Sharfa was very busy but greeted me with a pleasant smile and dealt with my issue extremely professionally."
• "Helpful staff who are really kind and caring."

Cons:

• "The chap that came out Sam I believe his name, was very argumentative."
• "I strongly recommend people to steer away from this branch as they are unprofessional and unhelpful."
• "Awful awful awful service, avoid avoid avoid."
• "I asked to speak to a manager called Husnain and he was incredibly rude and it was the worst customer service I have ever seen."
• "Terrible service purchased a fridge upon delivery the 5th time because they kept making excuses."
• "Wish I could select 0 stars, but here's 1 undeserved star. Worst customer service experience ever!"
• "Disgusting customer service!...very evident they are hiring incompetent employees."