Currys Reviews Summary

Customer Service

Pros:

• "The staff member that attended to me was very knowledgeable and answered my questions easily."
• "Purchased the Galaxy Active watch after speaking with store representative Vince. He was both professional and knowledgeable about the product."
• "Meet a young man called Jamie what a credit to the store he was very busy but stopped to help me find a TV."
• "We were served by Sumehra who was incredibly helpful in explaining the differences (plusses and minuses) of the multitude of mid price Samsung phones."
• "Raj was professional, considerate and kind in his dealings with her."
• "Assistant/Staff Masood, was very Professional at giving advice, Very Polite, Friendly and Very Patient Too."
• "Excellent, lovely atmosphere, outstanding customer service and very helpful staff can tell they are well trained in what they do, I was well impressed about the amount of knowledge they have regarding each and every product they're selling."

Cons:

• "Guy was rushed, complained the whole time."
• "Staff was rude. Ordered bundle and received only partially when I asked what happened they said they don't know and it is not their problem."
• "No customer service, when Erdington shop did not have laptop I wanted, we asked if they could look into other local stores for us, he said he had and there was none and tried selling us another."
• "One of the worst customer experiences I have ever had. Walked in with over £3000 to spend on many items. Started with a vacuum, the sales assistant, I tried three of them couldn't tell me the difference between a £100 machine and a £350 one."
• "The staff are completely useless."
• "Very Very Rude and disgusting behaviour."
• "I spoken to a girl on customer service called safia, I have to say the worst attitude I have experienced."

Product Availability and Selection

Pros:

• "They've got a huge variety of electronics."
• "Great Atmosphere, Many Electric appliances available, Fridge freezers, Washing Machines, TV's, Kettle, Toasters, etc."
• "Decent quantity of models for almost all electrical appliances are available."

Cons:

• "No supervisor available to talk to despite the issues faced, apparently they're all in meetings."
• "Sadly nothing on the website was in stock in the store, and what was in store they couldn't sell as they had no stock and the display models were not working."
• "This store is ridiculously dated with a horrible atmosphere and a strange smell. It is dark and gloomy and the stock selection is really poor unless you love washing machines."
• "Wanting to buy a laptop yet loads are out of stock but still on display."
• "Went to buy a TV could not buy online so I had to go to Currys got there TV was out of stock but was on order but did not know when it will be back in stock."
• "Went their for a tumble dryer was told the one we wanted was not in stock so we picked another one."
• "The phone section is right at the front but they do have a lot of dummy phones which isn't the best if you're going to check the phone before buying it."

Store Experience

Pros:

• "Was in store for approx 15-20 mins looking at TV's. Clean bright store."
• "The big warehouse man loaded the car in seconds without my help."
• "The staff brought the printer 🖨 out to me after I notified them by email 📧 that I was outside."
• "Clean and tidy, well laid out store, convenient location (at certain times, roads around here can get busy when jaguar workers start and finish) helpful and friendly staff with reasonable prices on many products..large car park and many other handy retail outlets nearby such as T.K.MAXX, smyths toy superstore.."
• "This store opened recently after relocating from smaller premises. It is a vast improvement on the previous store with a lot more products on display."
• "A decent size store. Has everything you need like most other Currys store."
• "Printers starting from £34 all the way up to £500."

Cons:

• "While they had a wide selection of goods to purchase, the customer service was appallingly!"
• "Customer service was diabolical!! Female assistant stood at entrance looked over a few times but was too busy on her phone!!!"
• "The trouble started when our goods were being delivered the delivery men said we couldn't have our item installed as the installer was off."
• "The place is staffed by young people some of whom have zero product or store knowledge! I asked a young ethnic gorl the lication of a product and she just looked at m clueless. Then she in tirn had to ask another person. It eventually took 4 people to locate a USB HUB."
• "Visited the new store today with the view of buying a sound bar. Waited around 15 mins eventually Had to go and find someone to help us as there were no staff anywhere to be seen."
• "This is one of the most depressing and dated looking curry's stores ive ever been in. You walk in and there is a poor display of products, the whole building looks ancient and i really didn't want to spend any time in there."
• "Came to this store to purchase a fridge freezer. We needed to ask a few questions about an item and when an assistant came over, his customer service was diabolical."